topic Re: Z5 Compact: Auto-Rotate Issue in Z Series

Z5 Compact: Auto-Rotate Issue

Vilidi — Tue, 10 Nov 2015 09:21:42 GMT

Screen auto-rotation function have problem on my phone. After several restarts and on/off the function it starts working finally but not for long. After changing the application or turning off the screen again stops working. I did Factory reset, repairing...no use.

Any suggestion?

Re: Z5 Compact: Auto-Rotate Issue

Christofer — Tue, 10 Nov 2015 09:58:59 GMT

Hi @Vilidi,

I'm sorry to hear that.

Next time this happens could you test your phone's gyroscope in Diagnostics to see if that stops working as well? You can access Diagnostics through Settings > About phone > Diagnostics. Here you can choose Test and you should be able to find Gryoscope in the list of tests.

Re: Z5 Compact: Auto-Rotate Issue

Vilidi — Tue, 10 Nov 2015 10:09:07 GMT

The gyroscope in Diagnostics does not work as well
https://www.dropbox.com/s/9mn7hwqtq7mxmas/2015-11-07%2009.00.52.png?dl=0

I have issue with Adaptive brightness too - here to share or in a separate post?

Re: Z5 Compact: Auto-Rotate Issue

getmeben — Tue, 10 Nov 2015 13:46:45 GMT

I also have this problem, tho on a Z5. Both the gyrosope and accelerometer have failed the diagnostic tests, safe mode doesn't work either. I cannot get it going again. The phone has been fine for the month I have had it and stopped working yesterday for no obvious reason. What next please?

Re: Z5 Compact: Auto-Rotate Issue

Christofer — Tue, 10 Nov 2015 14:34:29 GMT

@Vilidi @getmeben

I'm sorry to hear that.

I suggest that you try a software repair with the help of PC Companion as the next step.

In PC Companion you press start on "Support Zone" > Start on "Update the phone/tablet software" > "Repair phone/tablet" (the blue clickable link in the message) > Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.

The software repair will remove all data stored in the phone so don't forget to make a backup in PC Companion before you try the software repair. You can do a backup using the Backup & Restore option in PC Companion.

Re: Z5 Compact: Auto-Rotate Issue

Vilidi — Tue, 10 Nov 2015 14:37:15 GMT

Christofer, as I said, I already did rapair ans reset also

Re: Z5 Compact: Auto-Rotate Issue

Christofer — Tue, 10 Nov 2015 14:50:26 GMT

I see now that you did mention that, my bad.

In that case the next step is to have your phone examined at one of our authorised service centers. Contact your Local support for more information on where to find one and how to proceed from here.

Re: Z5 Compact: Auto-Rotate Issue

getmeben — Wed, 11 Nov 2015 08:50:51 GMT

Thanks for the very prompt reply @Christofer. I won't have access to a windows machine until the weekend to try the repair phone via PC Companion, so will see what happens there. If that doesn't do it, sounds like I will also need to go to the local support.

I tried registering my phone yesterday at account.sonymobile.com but couldn't as it rejected the valid imei with "Invalid format for IMEI number". Any idea round this one please?!

Re: Z5 Compact: Auto-Rotate Issue

Christofer — Wed, 11 Nov 2015 13:28:04 GMT

@getmeben If you currently have access to a Mac you can do the same procedure with Bridge for Mac. Just click "Xperia" in the top menu bar when you have Bridge for Mac running and choose Repair Xperia device from the drop down menu.

Regarding the IMEI it sounds like it could be something temporary, have you tried again today? Otherwise, send me a PM with your IMEI and I'll have a look at it.

Re: Z5 Compact: Auto-Rotate Issue

Skev — Tue, 24 Nov 2015 12:39:06 GMT

Mine has just been sent back today, with this issue.

Hopefully the turn around will be a speedy one.

Re: Z5 Compact: Auto-Rotate Issue

getmeben — Tue, 24 Nov 2015 12:40:16 GMT

Mine was collected on a Thursday and I received it back the Friday after...all working again...

Re: Z5 Compact: Auto-Rotate Issue

Siavash1616 — Sat, 26 Dec 2015 16:14:45 GMT

Peace be upon you. I am having trouble auto-rotate. After restarting the works for a while but then stops working. please help. Thank you

Re: Z5 Compact: Auto-Rotate Issue

Lexile — Fri, 29 Jan 2016 08:24:09 GMT

Brand new Xperia Z5 Compact here with the same problem (along with the adaptive brightness problem).

Re: Z5 Compact: Auto-Rotate Issue

TMc1908 — Fri, 29 Jan 2016 10:01:00 GMT

Ye mine is also doing this now. This is a brand new warranty replacement Sony Xperia Z5 compact, which I received after the screen suffered the spontaneous self-cracking that others had reported. Now my auto roatate doesn't work, unless I restart the phone where it will work for a few hours. If I do diagnostics, the gyroscope nor the accelerometer work. Weirdly the fingerprint scanner works in normal use but when I go into diagnostics after the auto rotate stops, the scanner doesn't work in the diagnostic environment?! Any solutions?

Not an impressive experience with Sony phones so far!

Z5C screen rotate stopped working

Jezston — Wed, 06 Apr 2016 11:30:25 GMT

My Sony Xperia Z5C no longer rotates the content of the screen when I rotate the phone.

Browser pages remain in portrait whatever angle I turn the phone to, Youtube videos remain in landscape whatever I do, as two major examples.

I've checked in the settings and the function to rotate the screen is turned on. I tried turning it off, then on again, but still the same problem remains. Tried restarting my phone, problem remains. I am not ready to try full resetting my phone as I do not wish to lose my set up.

My phones model number is E5823 and it is running Android 6.0