topic Re: MMS issues with latest messaging in Z Series

MMS issues with latest messaging

Syncr0s — Sun, 15 Nov 2015 04:11:06 GMT

After thinking that all messaging issues had been resolved in the latest system update, I have discovered that when trying to open a received MMS, it opens the latest taken photo instead.

Has anyone else experienced this effect, or can replicate my issues?

Re: MMS issues with latest messaging

Uliwooly — Sun, 15 Nov 2015 04:53:18 GMT

@Syncr0s

settings > apps > all > smartconnect > clear data > restart the phone > check again

if you encounter the same issue, test if the same happen while on safe mode

Re: MMS issues with latest messaging

Syncr0s — Sun, 15 Nov 2015 06:42:33 GMT

Issue still exists after data clearing data, and in safe mode.

I am using messaging app too, and not hangouts.

Re: MMS issues with latest messaging

Uliwooly — Sun, 15 Nov 2015 06:48:09 GMT

@Syncr0s

clear the app data of the album app, camera app and messaging app

Re: MMS issues with latest messaging

Syncr0s — Sun, 15 Nov 2015 09:51:34 GMT

I cannot find an album app to clear data from. I have cleared data from the other 2, and the issue still exists.

Thanks for suggestions though in trying to diagnose the possible issue.

Re: MMS issues with latest messaging

Uliwooly — Sun, 15 Nov 2015 23:55:09 GMT

@Syncr0s

Settings > apps > all > album

Re: MMS issues with latest messaging

Syncr0s — Mon, 16 Nov 2015 00:47:29 GMT

When I say 'Album' is not there, it is not because I don't know the alphabet, it's because there is nothing between 'Active Clip' and 'Android Live Wallpapers'.

I did clear data on 'Photos' just in case too, but that had no effect either.

Re: MMS issues with latest messaging

Uliwooly — Mon, 16 Nov 2015 02:22:38 GMT

@Syncr0s

settings > apps > all > scroll to the bottom > check if you have disabled the app.

Re: MMS issues with latest messaging

Syncr0s — Mon, 16 Nov 2015 06:07:23 GMT

I have indeed disabled it.

Weird that disabled apps don't appear in normal order.

Cleared data and same issue still exists.

The MMS that are sent and received all open the last taken photo, and not just received MMS.

Re: MMS issues with latest messaging

Rickard — Mon, 16 Nov 2015 11:39:14 GMT

Sorry to hear that.

Could you try to reset default app preferences and see if that helps? This is done from Settings -> Apps -> [menu] -> Reset app preferences.

If this doesn't help, do you see wrong picture in the conversation or when you tap the picture to open it (or in both cases)?

Re: MMS issues with latest messaging

Syncr0s — Tue, 17 Nov 2015 00:39:54 GMT

That has done it. Do you think that messaging app has a dependency on the Album app for MMS ?

Re: MMS issues with latest messaging

Syncr0s — Tue, 17 Nov 2015 00:41:47 GMT

Ohh and the picture icon/thumbnail in the messaging app was correct for the image?

Re: MMS issues with latest messaging

Uliwooly — Tue, 17 Nov 2015 01:24:08 GMT

@Syncr0s

could you elaborate on your questions?

Re: MMS issues with latest messaging

Syncr0s — Tue, 17 Nov 2015 02:42:31 GMT

As soon as you disable Album, then the wrong MMS image opens without any other actions. Once you enable Album, then the correct MMS picture opens when selected.

This demonstrates that there is an MMS dependency on the Album app.

This is either a bug, or needs to be called out as a dependency when any actions are undertaken on the Album app.

Re: MMS issues with latest messaging

Syncr0s — Tue, 17 Nov 2015 02:44:45 GMT

"Ohh and the picture.... for the image" was meant to end in a full stop and not a question mark.

My typo there

Re: MMS issues with latest messaging

Uliwooly — Tue, 17 Nov 2015 02:54:10 GMT

@Syncr0s

Did you clear the album app data when you enabled it?

Re: MMS issues with latest messaging

Syncr0s — Tue, 17 Nov 2015 03:39:35 GMT

I did the first time when Rickard suggested it, but not the second time when I repeated the test.

Re: MMS issues with latest messaging

Rickard — Tue, 17 Nov 2015 07:37:21 GMT

Glad to hear that it works now

I tested this here and this may perhaps be related to Google Photos and not out Messaging app. When you disable Album, Google Photos will be used to open the picture (assuming you haven't downloaded any other 3:rd party imaging apps). But when i download for example QuickPic from Google Play and use that to open the picture (with Album disabled), it shows correct picture. So it doesn't look like our messaging app depends on Album.

Re: MMS issues with latest messaging

Syncr0s — Tue, 17 Nov 2015 09:25:15 GMT

Looks like you are indeed right. I tried to disable Google Photos and enabled Album and is all good.

My bad on the bug with the Sony product.

You'd think that Google would be able to get it right with their own product. I saw one other report of it, but the reporter was using Hangouts and not the Messaging app.

I will post a report in the Google forums on it.