topic Re: Cable headphones issue on Z5 Compact in Z Series

Spotify stops after each song

Actinium — Sun, 18 Oct 2015 15:48:43 GMT

Hey Everyone!

I recently switched from iPhone to Xperia z5 compact, so I don't know if this is an issue which already affected previous models.

Basically, I usually listen to music using bluetooth headphones. However, this is not always possible and I sometimes need to use devices with a cable.

Now, I've been mainly using apps like Spotify and Deezer to listen to my music and whenever I am on one of these with cable headphones or if I plug a cable to connect my phone to my car speakers, annoying things happen. In fact, in these situations, I can only play one song, after which the music stops and I have unlock the phone, access the app and start the new one from the app itself (it doesn't work from the lock screen or the notification centre). This problem is affecting only third parties apps apparently, or Deezer and Spotify. In fact, if I use the Sony Music app, cable headphones work fine.

Does anyone have an idea how to solve this issue, or what it could be? I assume it's a software bug.

Topic edited by Rickard

Re: Cable headphones issue on Z5 Compact

Phy — Sun, 18 Oct 2015 16:00:53 GMT

Try to clear the SmartConnectapp data.
Also, are you using the Music app or are you opening the music files through the file commander?

How to clear data on apps.
From your Home screen
1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the SmartConnect app.
5. Tap Force stop > Clear data.
6. Restart the phone

Re: Cable headphones issue on Z5 Compact

Actinium — Sun, 18 Oct 2015 16:18:44 GMT

Nope, no change at all.

I'm using the music app, not the file commander.

Re: Cable headphones issue on Z5 Compact

Phy — Sun, 18 Oct 2015 16:26:47 GMT

Does it work on safe mode?

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu
3. press and hold "power off"
4. Boot on safe mode should become available

Re: Cable headphones issue on Z5 Compact

Actinium — Sun, 18 Oct 2015 16:35:33 GMT

Deezer and Spotify don't even appear in safe mode.

Re: Cable headphones issue on Z5 Compact

Phy — Sun, 18 Oct 2015 16:39:00 GMT

Safe mode will disable third party apps, but test the Music app.

Re: Cable headphones issue on Z5 Compact

Actinium — Sun, 18 Oct 2015 16:41:38 GMT

The music app is not showing the issue. It's only the third-party apps which do not work properly on cable headphones

Re: Cable headphones issue on Z5 Compact

Uliwooly — Sun, 18 Oct 2015 16:50:31 GMT

@Actinium

Where is the Music stored?

Do you have any antivirus or taskillers ?

Re: Cable headphones issue on Z5 Compact

Phy — Sun, 18 Oct 2015 16:50:51 GMT

Try to.
1. uninstall the apps
2. restart the phone
3. reinstall the apps
4. test it

Re: Cable headphones issue on Z5 Compact

Actinium — Sun, 18 Oct 2015 16:54:32 GMT

The music is stored on some server.. Spotify and Deezer, you know?

The only taskiller I have is Stamina (aka no), but even if.it's disabled, it doesn't matter.

Been there, done that... Didn't solve the problem, Phy.

Re: Cable headphones issue on Z5 Compact

Uliwooly — Sun, 18 Oct 2015 17:01:57 GMT

@Actinium

I thought you had issues with music files stored on your phone, is this through data or wifi? how fast/slow it is?

Re: Cable headphones issue on Z5 Compact

Actinium — Sun, 18 Oct 2015 17:05:53 GMT

Nope... They are not the issue.

Both wifi and data. Speed is not a problem, it's not related to buffering.

The point is that with the same headphones used over bluetooth, or any kind of bluetooth headphones, the problem does not show up. While it's enought o connect a 3.5mm jack cable to find troubles.

Re: Cable headphones issue on Z5 Compact

Uliwooly — Sun, 18 Oct 2015 17:10:20 GMT

@Actinium

That's rather weird, do you have a different pair of headphones to test?

Re: Cable headphones issue on Z5 Compact

Actinium — Sun, 18 Oct 2015 17:12:41 GMT

Yes.

I tested it on my MDR-10RBT (cable and BT), on my MDR-AS600BT (BT only), on the earbuds included with the phone and on some Sennheiser my sister owns (cable only). Always the same issue.

Re: Cable headphones issue on Z5 Compact

Uliwooly — Sun, 18 Oct 2015 17:31:57 GMT

@Actinium

you could try to repair the phone with PCC > do NOT install any app nor add your google account > try to see if you encounter the same problem

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Cable headphones issue on Z5 Compact

Actinium — Sun, 18 Oct 2015 18:38:06 GMT

Okay... repairing solved the problem.

But can I now restore everything via PCC, or do I have to redownload my apps and stuff like I would do on a new phone?

Re: Cable headphones issue on Z5 Compact

Uliwooly — Sun, 18 Oct 2015 18:41:42 GMT

@Actinium

You have to redownload the apps, once you enter your Gmail account it should start downloading the apps.

Re: Cable headphones issue on Z5 Compact

yebtai — Thu, 22 Oct 2015 11:30:59 GMT

Incredible. After a long fight, factory reset, 3 swapped phones etc. the touch screen issue was finally fixed yesterday with a new software.

Today I then experience this issue. I used bluetooth audio playback and now switched to wired headphones. And then Spotify only plays one track at the time. Exactly the same problem as originally reported in this thread.

Has anyone else experienced this issue? I really do not like performing another factory reset. I have had the phone since it was launched and finally started to personalise it. A factory reset may solve the issue, but probably only for a short time.

Re: Cable headphones issue on Z5 Compact

Actinium — Thu, 22 Oct 2015 11:33:47 GMT

Update: the issue reappeared after the reset and everything.

Re: Cable headphones issue on Z5 Compact

Rickard — Thu, 05 Nov 2015 08:15:23 GMT

I'm sorry to hear that.

There was recently an update to Spotify and Deezer in Google Play. Could you please try to update these apps to the latest version and let me know if this still happens?