topic SMS says "could not send" and conversion list remains clear 5.1.1 23.4.A.1.232 in Z Series

SMS says "could not send" and conversion list remains clear 5.1.1 23.4.A.1.232

kaupz — Mon, 19 Oct 2015 06:05:45 GMT

When I try to send sms, tap on send button, it says "could not send" and conversion list remains clear!

Upgraded from 4.4.4 23.0.1.a.5.77 to 5.1.1 23.4.A.1.232 -r8c .
Uninstalled SmsBackupAndRestore and disabled Delivery Report but no help.

Re: SMS says "could not send" and conversion list remains clear 5.1.1 23.4.A.1.232

Uliwooly — Mon, 19 Oct 2015 06:07:39 GMT

@kaupz

Does it work on safe mode?

which messaging app are you using?

Re: SMS says "could not send" and conversion list remains clear 5.1.1 23.4.A.1.232

kaupz — Mon, 19 Oct 2015 06:11:31 GMT

In safe mode, same problem.

I use Sony default Sms app.

Re: SMS says "could not send" and conversion list remains clear 5.1.1 23.4.A.1.232

Uliwooly — Mon, 19 Oct 2015 06:13:26 GMT

@kaupz

Repair the phone with PCC or

settings > apps > all > messaging > clear data > restart the phone

also uninstall any antivirus, taskillers, etc apps

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: SMS says "could not send" and conversion list remains clear 5.1.1 23.4.A.1.232

kaupz — Mon, 19 Oct 2015 06:35:57 GMT

Nothing. Cleared sms app cache, deleted app memory, forced close, restart.

Cleared sms app cache, deleted app memory, forced close - > Safe mode, nothing.

Deleted all messages, nothing.

And the text I write disappears, it doesn't save it to conversation.

I don't have any antivirus, taskillers programs.

And I am not alone:

http://forum.xda-developers.com/z3-compact/help/messaging-app-bug-problem-t3165985

Re: SMS says "could not send" and conversion list remains clear 5.1.1 23.4.A.1.232

Rickard — Mon, 19 Oct 2015 08:54:51 GMT

Sorry to hear that.

What happens if you change network mode under Settings -> More -> Mobile networks -> Preferred network type? Are you unable to send regardless of network mode?

The greyed out text described in the link you posted is not a bug. If you enable delivery report, messages will look like that until the phone gets a delivery report from the network. If you turn off delivery report it will not happen for new messages you send but previous messages where a delivery report has been requested will stay grey until the phone gets a delivery report from the network.

Re: SMS says "could not send" and conversion list remains clear 5.1.1 23.4.A.1.232

kaupz — Mon, 19 Oct 2015 09:39:47 GMT

There is something else.

THE WRITTEN MESSAGE IS NOT STORED/SAVED IN CONVERSATION AT ALL. It disappears after taping Send button.

Gsm, 4G and 3G settings tested, no help.

Posts 7 and 9 at XDA had same problem:

"After upgrading my z3 dual to 5.1.1. 323 fw. My messaging doesn't work longer. When i tap on send app says could not send and conversion list remains clear."

http://forum.xda-developers.com/showpost.php?p=63132922&postcount=7

" had the same issue with upgrading from version.200 to version. 232
So I started the complete rooting procedure from step 1 and now it works."

http://forum.xda-developers.com/showpost.php?p=63300212&postcount=9

where can I get original Sony 4.4.4 Messaging.apk ?

with Textra named app the Sms went away and works.!!?

and the Sms doesn't come in also with Factory Messaging app!

even the sender gets delivery report !!

again with Textra receiving also works, on new try.

Re: SMS says "could not send" and conversion list remains clear 5.1.1 23.4.A.1.232

Rickard — Mon, 19 Oct 2015 11:43:19 GMT

Could you test if this also happens in safe mode to check if it could be related to any 3:rd party app?

How did you update your phone and have you modified the phones software in any way? The two users who also see this on the XDA-link you posted both seems to have modified the phones software so it may be related to this.

Our messaging app is not available as a standalone app i'm afraid. To reinstall it you would need to repair the phones software but this will delete all data in your phone.

Re: SMS says "could not send" and conversion list remains clear 5.1.1 23.4.A.1.232

kaupz — Mon, 19 Oct 2015 12:41:21 GMT

As stated before, no help with SafeMode

"Cleared sms app cache, deleted app memory, forced close app- > restart to Safe mode, nothing."

I have not rooted or made modifications.

Update was made via laptop win7 Pc Companion 2.1 at 09.10.2015.

If the Safe Mode did not help, don't you think Sony Messaging.apk is broken?

And the written text is deleted also.

Re: SMS says "could not send" and conversion list remains clear 5.1.1 23.4.A.1.232

Rickard — Mon, 19 Oct 2015 13:59:15 GMT

Sorry, i missed that.

As this also happens in safe mode, something may have happened with the phones software when the phone was updated.

I recommend that you make a backup of any data in the phone you need to save and that you then perform a software repair using PC Companion. You have this option under Support zone -> Software update -> Repair phone.

After the repair, please test if you can send a text message before you restore the backup.

Re: SMS says "could not send" and conversion list remains clear 5.1.1 23.4.A.1.232

kaupz — Tue, 20 Oct 2015 05:14:41 GMT

Done: Support zone -> Software update -> Repair phone.

And it WORKS !

I didn't need to make backup (few programs and picture folder), so this step I can't test (if after restoring backup it also works).

Re: SMS says "could not send" and conversion list remains clear 5.1.1 23.4.A.1.232

Rickard — Tue, 20 Oct 2015 06:46:01 GMT

Glad to hear that it works now

Re: SMS says "could not send" and conversion list remains clear 5.1.1 23.4.A.1.232

orion3105911 — Wed, 21 Oct 2015 22:08:48 GMT

I have Z2 and factory reset did solved the problem.

Conclusion is that some application was messing up with SonyMessaging or with some settings that were used by SonyMessaging.

I made backup, reset phone, (didnt tried to send sms since no contacts) restored full backup, contacts, messages, settings data all, and still got "could not send".

Then I performed repair again, and did not restored backup and messaging works...

Now my apps are getting updated again via wireless (Sony and Google apps) and after that i will check if i can send sms...

After that, I installed only WhatsApp, Viber, and Slidelock application... nothing else...

Re: SMS says "could not send" and conversion list remains clear 5.1.1 23.4.A.1.232

Rickard — Fri, 23 Oct 2015 11:13:24 GMT

Glad to hear that it worked for you as well.

As you say, sounds like an app or perhaps something that was restored with the backup causing this.

In case it should happen again, could you please send me a private message here on the forum? We might need a log from the phone in that case to see what may cause this.

Re: SMS says "could not send" and conversion list remains clear 5.1.1 23.4.A.1.232

orion3105911 — Fri, 23 Oct 2015 22:17:01 GMT

Except "bug in settings" I am suspecting that stamina mode somehow messed up messaging/signal/something. Because thats the only difference now. I have all apps I had before, and sms is working now. Now I didnt activated stamina mode at all, in past I had it activated all the time. Regular one, not the extreme stamina mode.

It didnt crossed my mind to disable stamina and also I forgot about safe mode when I had problem, I didnt tried to use safe mode to see if that would help.

Calls were working back then and work now.

PS.

Im kinda dissapointed with what is backup really doing... It didnt saved icons in home screen, icons in menu, didnt saved settings for xperia keyboard, a lot of settings arent saved in backup...

It would be nice if backup really could include every single setting like on computer.

Re: SMS says "could not send" and conversion list remains clear 5.1.1 23.4.A.1.232

damis — Mon, 02 Nov 2015 12:06:21 GMT

Ok I have same issue.

Other application to send and receive sms works correct, sony application does not works.

How to backup 60 app with setting and 20 games with save? I don't want to lost data.

Re: SMS says "could not send" and conversion list remains clear 5.1.1 23.4.A.1.232

Denis_Y — Wed, 16 Dec 2015 20:55:43 GMT

Hey there,

I am having a similar problem with my SMS stock app.

I am not able to send and neither receive any SMS on my D5833 . The phone already came with the Lollipop update installed, and SMS works fine with stock settings and no additional apps installed.

After I used PCC to restore a backup I had from my previous D5833 (yeah, I had the same phone previously, but it came with an issue on the body which Sony couldn't solve, so long story short they sent a new one), my old SMSs are there but I am unable to send nor receive any text messages using the default app. I get the message "Could not send" and the text I was sending is not saved as well. I believe very strongly that the backup I had is somehow causing this.

I made a backup of the device using the Android SDK and then peformed a factory reset on the device and tested the app. Works fine. Then, I restored the backup to the phone through the adb, and messaging gets broken again.

I am currently trying out the 'Support Zone' fix mentioned in this thread and will post the outcome later.

It seems that what it does is it re-installs the latest available Sony system device update through PCC hoping to resolve any issues on the phone.

However, up until now, no solution informed here was enough to completely solve my messaging issue so I am open for other suggestions.

Thanks!

Re: SMS says "could not send" and conversion list remains clear 5.1.1 23.4.A.1.232

Denis_Y — Wed, 16 Dec 2015 21:41:17 GMT

As expected, the fix didn't work at the end, so I am 99% sure it is something in the backup...

Just as a clarification, the backed up messages were transferred from an LT18a and not from my previous D5833 as I had mentioned.

Now, I will trythe following: wipe the phone again, and then transfer back only the backed up messages. Then, I will install the SMS backup and restore app and try its backup feature and see if I get a better result after wiping the phone once more...

Again, if you anyone have suggestions, please let me know!!

Thanks.

Re: SMS says "could not send" and conversion list remains clear 5.1.1 23.4.A.1.232

moonshower — Thu, 04 Feb 2016 18:26:13 GMT

I have the same trouble - after restoring the backed up conversations the SMS app is not sending/receiving messages at all. Have anybody got the solution to this? Sony, maybe? This mess is caused by your software.

Re: SMS says "could not send" and conversion list remains clear 5.1.1 23.4.A.1.232

moonshower — Sun, 07 Feb 2016 15:43:16 GMT

Made a hard reset. Tried SMS sending - ok. Restored backed up SMS archive with Sony Companion. Could not send or receive SMS no more. Sony, fix your software!