topic Re: Xperia z5 and.z5c clock and Google widget disappears in Z Series

Widgets disappearing randomly upon wake on Z5.

Jaissal89 — Mon, 16 Nov 2015 19:43:29 GMT

Has anyone's widgets all suddenly disappeared when unlocking the phone randomly? This has happened twice to me know on my Z5.

Re: Widgets disappearing randomly upon wake on Z5.

_alexdon_ — Mon, 16 Nov 2015 20:12:28 GMT

Have you seen this?

/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Z5-compact-all-widget-disappear-after-restart/m-p/1058179#M2294

Similar, not same.

Re: Widgets disappearing randomly upon wake on Z5.

KillaK — Thu, 19 Nov 2015 07:41:16 GMT

I am having the same problem with my Z5P.

widget disappeared after restart.

And no I have not move any Widget to the SD card !!!

Re: Widgets disappearing randomly upon wake on Z5.

Jaissal89 — Tue, 01 Dec 2015 23:20:04 GMT

I hope that this issue is fixed soon in the next update.

Xperia z5 and.z5c clock and Google widget disappears

UGLYDOLL — Tue, 08 Dec 2015 11:09:00 GMT

Simply put, after a few hours the Google search widget and Sony clock widget disappeared and I have to put them back on the home screen again. Gets annoying after the 50th time.
I have 3 z5s and 3 z5 compacts, same thing happens on each one

Re: Xperia z5 and.z5c clock and Google widget disappears

Rickard — Tue, 08 Dec 2015 11:25:43 GMT

Sorry to hear that.

I have seen a few users report this in other threads as well here on the forum and i have forwarded this internally for more information.

Would it be possible for you to take a log file from the phone when this has happened and send it to me?

To do this:
Settings > About phone > Build number, tap 7 times on the build number

Go back and select Developer options and turn on "USB debugging"

The next time it happens:

Settings > Developer options, select "Take bug report". When the report is ready share it to Google Drive and then send me a private message with a link.

Edit: Do you see anything where the widget should be located like an empty box, colour or similar or do you just see the wallpaper?

Re: Widgets disappearing randomly upon wake on Z5.

Rickard — Mon, 04 Jan 2016 08:22:04 GMT

We have found the cause for widgets sometimes missing and there will be a fix for this in the update to Android 6.0.

Thanks for sending me logs!

Re: Widgets disappearing randomly upon wake on Z5.

Jaissal89 — Mon, 04 Jan 2016 11:01:36 GMT

No worries. I look forward to the Android 6.0 Marshmellow experience that Sony has to offer!

Regards,

Jaissal.

Re: Widgets disappearing randomly upon wake on Z5.

bhavikgenius — Mon, 04 Jan 2016 11:34:34 GMT

Hello would you please say what is the expected date for marshmallow update for Z5P

Re: Widgets disappearing randomly upon wake on Z5.

Rickard — Thu, 07 Jan 2016 10:39:46 GMT

@bhavikgenius

I don't have any information on when the update will be available yet. For the latest information on upcoming updates you can also follow our blog.

Re: Widgets disappearing randomly upon wake on Z5.

Qwank — Sun, 10 Jan 2016 03:45:30 GMT

I just got my Z5 and noticed the Google widget has not loaded expect for the oputline a few times.

I loose my dowloaded widgets from the home screens when I turn my Z5 premium off and on

BanterBear — Mon, 22 Feb 2016 13:33:47 GMT

I recently bought a Z5 Premium and downloaded some widgets for my new phone. They function perfectly but when I turn my phone off and then restart it they are lost from the home screen pages they were assigned to meaning I have to reset the phone. The widgets are still there in the widget file but not on the home screens. Why does this happen and can I stop it? Its frustrating and wastes time.