topic Re: Xperia Z5 Freeze, unresponsive. in Z Series

Xperia Z5 Freeze, unresponsive.

Algimantas — Fri, 23 Oct 2015 19:01:57 GMT

Hello everyone,

My father bought himself this wonderfull device a week ago, however during this week the phone completely froze 2 times.
By saying completely I mean that the screen was black and everything except LED notification light stopped working. The only way revive the phone is to restart it by pressing volume up and power button. After restart battery stats show no data during the period the phone was frozen and battery drains way quicker at that time. This freeze happens in in mid call.
What might be causing this problem? Should I just send the phone to warranty?

Thanks for any help

Re: Xperia Z5 Freeze, unresponsive.

Uliwooly — Fri, 23 Oct 2015 19:30:33 GMT

@Algimantas

Before you do that, repair the phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Xperia Z5 Freeze, unresponsive.

Uliwooly — Fri, 23 Oct 2015 19:31:38 GMT

@Algimantas

By any chance, is there anything blocking or partially blocking the proximity sensor?

Re: Xperia Z5 Freeze, unresponsive.

Algimantas — Fri, 23 Oct 2015 20:42:09 GMT

Nope it doesn't seem that anything is blocking the sensor.
I've probably should've noteted that the phone is in the original SCR42 case. Maybe NFC is causing problems?

Re: Xperia Z5 Freeze, unresponsive.

Uliwooly — Fri, 23 Oct 2015 20:49:18 GMT

@Algimantas

boot on safe mode and report back.

Re: Xperia Z5 Freeze, unresponsive.

Algimantas — Fri, 23 Oct 2015 20:56:02 GMT

I'm currently doing repair through Sony PCC.
The freeze happens very rarely once in 1-3 days so it's hard to test if the solution helps

Re: Xperia Z5 Freeze, unresponsive.

Uliwooly — Sat, 24 Oct 2015 01:34:40 GMT

@Algimantas

Keep us updated.

Re: Xperia Z5 Freeze, unresponsive.

JackBurton — Sat, 24 Oct 2015 09:19:45 GMT

Hi,

I have had a very similar problem. I made a post but sadly got no help. I reinstalled the os from the Sony PC software and it hasn't help. I also have not installed any additional software and the problem still occurs.

Basically I believe the issue is something to do with the sound. The first sign that it is going to freeze, crash and reboot is when I change the volume, it will start to lag. Then if I make/receive a call, use the You Tube app, use Google Play Music etc, the phone freezes and then it will reboot or it just freezes and I have to reboot it myself. You will see from the screen shot below I have had 26 reboots in the last few days and this does not include the times I have had to restart it myself! So there is something seriously wrong. I am going to return the phone on Monday.

For reference, my phone is a green Z5 (non compact).

Re: Xperia Z5 Freeze, unresponsive.

SonnyL — Sun, 25 Oct 2015 07:20:40 GMT

I got the exact same errors just returned the phone due to the errors you describe , a total unusable phone with all the crashing and rebooting.

I have had the phone for 4 days and its been at support for 7 days. Wow what a customer experience.

Re: Xperia Z5 Freeze, unresponsive.

Algimantas — Sat, 31 Oct 2015 14:08:27 GMT

Ok so it has been a week since I did the repair using sony pc suite.
No freezes or crashes since then! I think that the problem is gone.
Thanks for the help!

Re: Xperia Z5 Freeze, unresponsive.

Uliwooly — Sat, 31 Oct 2015 16:11:07 GMT

@Algimantas

Excellent

Re: Xperia Z5 Freeze, unresponsive.

matthat — Mon, 01 Feb 2016 22:55:22 GMT

My Z5 premium died at 2% battery while trying to take a picture. I was unable to start the phone, somehow the reset button worked once. My phone then booted, said SIM Card located and shut down. Since then ive not had an success restarting it. No lights no vibrations. After my initial sucessfull reset i charged to 70% percent and then loaded my sim, so the phone does have battery. Its not completely unresponsive.

Re: Xperia Z5 Freeze, unresponsive.

JoelJames — Sat, 05 Mar 2016 02:52:37 GMT

I am having the same problem...The screen flickered before going completely dark...i tried charging all night..no luck...then I observed that the screen was on but the backlight is too low to see anything..,Then i used a torch and focused it on the phone...the phone is working fine...but I am not able to see anything on the screen unless i focus a torch and try really hard...the brightness bar is at full though...please help me out

Re: Xperia Z5 Freeze, unresponsive.

yukiivan — Sun, 24 Apr 2016 15:46:55 GMT

hi just hubby wanted to on utube for my gal to see suddenly it hang n can not off the phone n duneven can ans any call ? please help with this issue

Re: Xperia Z5 Freeze, unresponsive.

Paraqu3dista — Sun, 28 Aug 2016 14:54:03 GMT

Re: Xperia Z5 Freeze, unresponsive.

Yasserelashry — Mon, 29 Aug 2016 19:14:05 GMT

I have the same issue once I try to make a call or hear a whatsApp recorded message screen goes dark and no respons