topic Re: Camera soft buttons come and go while camera tries to focus in Z Series

Camera soft buttons come and go while camera tries to focus

Tipen — Sat, 21 Nov 2015 18:47:47 GMT

Hi! My camera on-screen buttons disappear whenever its trying to focus. It gives me a hard time to take pictures. This happens regardless of the settings or mode the camera is on. Because of this I was forced to use Google camera. Does anyone here know how to fix this problem? Thanks!

Re: Camera soft buttons come and go while camera tries to focus

_alexdon_ — Sat, 21 Nov 2015 20:50:59 GMT

Can you check if the same occurs in safe mode?

Re: Camera soft buttons come and go while camera tries to focus

Tipen — Sun, 22 Nov 2015 04:19:17 GMT

Thanks for your response. I just tried it and the same thing happens. It happens mostly when the subject is near.
By the way I don't if this helps, but before I updated my z2 to the latest lollipop version 23.4.A.1.232, I didn't experience this problem.

Re: Camera soft buttons come and go while camera tries to focus

_alexdon_ — Sun, 22 Nov 2015 10:02:36 GMT

One thing you can try: settings-apps-all-camera,force stop and clear data. Restart.

Re: Camera soft buttons come and go while camera tries to focus

Tipen — Mon, 23 Nov 2015 10:29:50 GMT

Same thing happened. I think it's the software because Google camera is working perfectly fine. Maybe I should wait for the next os update?

Re: Camera soft buttons come and go while camera tries to focus

_alexdon_ — Mon, 23 Nov 2015 11:53:46 GMT

I have the same device as you, haven't seen this problem. Can you try to perform a software repair using PC Companion?

Re: Camera soft buttons come and go while camera tries to focus

Tipen — Tue, 24 Nov 2015 15:18:58 GMT

Will try that and I'll update you. Thank you so much for your time.

Re: Camera soft buttons come and go while camera tries to focus

_alexdon_ — Tue, 24 Nov 2015 17:11:57 GMT

@Tipen Should I understand the issue was solved?

Re: Camera soft buttons come and go while camera tries to focus

Chepstow_Kev — Wed, 25 Nov 2015 16:32:24 GMT

My M4 Aqua also does it....and if I keep the phone vertical and turn it to the left so that the rear camera lense faces me, the onscreen "soft"button goes off the screen with a beep....that beep is the camera trying to focus....
There is nothing wrong other than that....I see it as a problem with the camera software not being able to cope with the lense being to close as in a few inches to over twelve ...
A sensor probelem?
Regardless of resetting everything or even putting original software back, still does it.

Re: Camera soft buttons come and go while camera tries to focus

Tipen — Thu, 26 Nov 2015 05:46:01 GMT

Alexdon, in terms of the problem isolation and having figured out the cause of the problem with the troubleshooting steps you provided, yes the issue was resolved. But I guess I'll have to wait for the android software update.

Chepstow_kev, exactly the same experience I am having with my phone.