topic Re: Play store in Z Series

"Google Play Store has Stopped" after Z5 Premium Marshmallow Update

AzimB — Wed, 23 Mar 2016 15:01:52 GMT

As soon as I updated to Marshmallow, I keep getting the "Unfortunately Google Play Store has stopped..." and the message keeps coming up every 5 seconds.

I tried clearing the cache, deleting data, uninstalling, disabling the app, force closing, signing out of google and back on.

Does not work.

I keep getting the pop up non-stop and it happened as SOON as it updated to Marshmallow.

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Simon887 — Wed, 23 Mar 2016 15:45:29 GMT

My Z5 is having the same issue. Multiple reboots have not resolved the issue and I would rather not do a factory reset.

UPDATE: I did a factory reset and that resolved the issue.

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

andiling — Wed, 23 Mar 2016 16:09:19 GMT

I made the same experience. Sometimes upon reboot no errors came up so you may try just to restart a couple of times. After some days the issue seemed to be completely vanished by its own in my case.

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

AzimB — Wed, 23 Mar 2016 17:04:02 GMT

Are you still able to open the Google Play Store? Whenever I click on it, the error shows up again immediately.

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Phy — Wed, 23 Mar 2016 17:19:27 GMT

Repair the phone with Sony PC Companion
http://support.sonymobile.com/gb/tools/pc-companion/

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

B_radMedia — Wed, 23 Mar 2016 17:20:23 GMT

Yup, having the same problem here. Tried uninstalling the updates in /settings/apps/google play store, also tried installing the .apk through chrome. Still getting the error message. Spoke with customer support and running the "repair" option from Sony Bridge was the only advice they offered. Creating a back-up now before I try running it...

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

AzimB — Wed, 23 Mar 2016 17:57:40 GMT

I'm repairing through the PC Companion now.

So frustrated I don't want to risk backing up a bad setting and have it happen all over again.

Big fail on this release Sony.

System UI dead after Marshmallow update

CryoZero — Wed, 23 Mar 2016 18:08:57 GMT

Hi everyone, I updated to Marshmallow today and immediatly after I updated it I got the Google play services and store issue like this poster.

I searched online and found that uninstalling the Google play services updates would fix this issue. It did not and only made it worse.

Booting the phone brings me to a black page with a notification saying the System UI has crashed. All I can do from that page is shut the phone down. Hitting the camera button causes more issues.

Theres no way for me to enter my pin so the PC companion does not work. I tried holding down the power button and down volume to get to the restore menu and all it does is launch the phone in safe mode (same issues though)

I'm at a complete loss on how to fix this as there seems to be nothing online so any help would be very appreciated.

Re: System UI dead after Marshmallow update

Uliwooly — Wed, 23 Mar 2016 18:18:14 GMT

@CryoZero

Open the SIM card cover > press the reset button then repair the phone with PCC

Re: System UI dead after Marshmallow update

CryoZero — Wed, 23 Mar 2016 18:26:27 GMT

@uliwooly wrote:
@CryoZero
Open the SIM card cover > press the reset button then repair the phone with PCC

@uliwooly

Unfortunatly all that does is restart the phone. I cannot connect properly to PCC because it's asking for me to unlock my phone. Which is somthing I cannot do right now.

Re: System UI dead after Marshmallow update

AzimB — Wed, 23 Mar 2016 19:26:19 GMT

The issue has been corrected after I re-installed Marshmallow from the Sony PC Companion and essentially factory wiping my phone.

Do NOT update your phone via wifi or through the phones "Software Update" panel. Only update through your PC using the Phone companion.

Re: System UI dead after Marshmallow update

CryoZero — Wed, 23 Mar 2016 20:21:35 GMT

Sony sent this link to fix my issue http://support.sonymobile.com/us/xperiaz5/tools/xperia-companion/

Re: System UI dead after Marshmallow update

Uliwooly — Wed, 23 Mar 2016 20:35:07 GMT

@CryoZero

Turn off the phone > run PCC > support zone > keep the phone off and follow the steps, it will delete everything on the phone.

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Android6SonySUC — Wed, 23 Mar 2016 22:30:23 GMT

DO NOT update to Android 6 on your Sony Z5... It will mess up Google Play Store, then you have to do thousands of fixes which WILL NOT work, then you have to FACTORY RESET your phone and have a good ol time placing all your settings back for hours... GJ Sony!!!! Loving my Android 6 Play Store error!!!! 😠

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Uliwooly — Wed, 23 Mar 2016 22:57:13 GMT

@Android6SonySUCKS

I'm sorry to hear about your experience, but that's not the general consensus.

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Chad3 — Wed, 23 Mar 2016 23:09:05 GMT

Also getting the issue with "Google Play Store has Stopped"

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Uliwooly — Wed, 23 Mar 2016 23:19:55 GMT

@Chad3

Follow the suggestions on this thread.

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Chad3 — Wed, 23 Mar 2016 23:26:12 GMT

Doing a factory wipe on my phone isn't much of a solution. It's more of an "oh well screw it" to anyone who got this issue. If I have to factory wipe because Sony can't get an update right then my next phone certainly won't be a Sony.

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Uliwooly — Wed, 23 Mar 2016 23:29:18 GMT

@Chad3

There are other suggestions on this post, sorry that you feel that way, but I hope your next device if not Sony, it's something that won't have any issues. Make sure to visit their forums before you buy it.

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Chad3 — Wed, 23 Mar 2016 23:52:03 GMT

When you pay almost 1k for a phone the expectation that it works should be a given. I'm sorry that you feel testing a product to make sure it works prior to launch is asking too much of the company making them. As for switching products next time, that's not a feeling it's a fact at this point after poor customer service from the representatives I've contacted.