topic Re: Sony Xperia Z3 headphone issue. in Z Series

Sony Xperia Z3 headphone issue.

DanneLeo — Fri, 11 Dec 2015 13:17:29 GMT

I have a HTC brand headphone but when I connect it to my Xperia Z3, No sound coming out from the headphone. But the sound coming out through the phone speaker instead. However, My Xperia Z3 headphone that come with the phone when I buy it works well with no problems. Can anyone tell me what's going on and how to fix it?

Re: Sony Xperia Z3 headphone issue.

Uliwooly — Fri, 11 Dec 2015 14:24:43 GMT

@DanneLeo

which headphones are you trying to use?

also try this: settings > apps > all > smartconnect > clear data > restart the phone

Re: Sony Xperia Z3 headphone issue.

DanneLeo — Fri, 11 Dec 2015 14:34:43 GMT

I'm trying to use my HTC headphone as it has a better quality in my opinion. But It's not working when I try to play music on the headphone. The music plays on the phone speaker instead.

PS: The headphone that came with my Xperia Z3 has no problems at all though.

Re: Sony Xperia Z3 headphone issue.

Uliwooly — Fri, 11 Dec 2015 14:41:52 GMT

@DanneLeo

which model are the htc headphones?

Re: Sony Xperia Z3 headphone issue.

DanneLeo — Fri, 11 Dec 2015 14:46:59 GMT

It's a Max 300 model

Re: Sony Xperia Z3 headphone issue.

Uliwooly — Fri, 11 Dec 2015 14:50:10 GMT

@DanneLeo

Thanks, I wanted to make sure that the headphones are CTIA standard and not OMTP, did you tried my other suggestion with smartconnect?

Re: Sony Xperia Z3 headphone issue.

DanneLeo — Fri, 11 Dec 2015 14:54:49 GMT

I tried clearing the Smart Connect cache but still the problem still persist.

Re: Sony Xperia Z3 headphone issue.

Uliwooly — Fri, 11 Dec 2015 14:57:45 GMT

@DanneLeo

not cache but data.

Re: Sony Xperia Z3 headphone issue.

DanneLeo — Fri, 11 Dec 2015 15:00:03 GMT

Done deleting the data. Still, No changes.

Re: Sony Xperia Z3 headphone issue.

Uliwooly — Fri, 11 Dec 2015 15:07:23 GMT

@DanneLeo

do you have a third pair of headphones that you can test?

Re: Sony Xperia Z3 headphone issue.

DanneLeo — Fri, 11 Dec 2015 15:14:59 GMT

I have another Samsung headphone which works well on my Xperia Z3.

Re: Sony Xperia Z3 headphone issue.

Uliwooly — Fri, 11 Dec 2015 15:37:04 GMT

@DanneLeo

and the HTC headphones work with other devices?

Re: Sony Xperia Z3 headphone issue.

DanneLeo — Fri, 11 Dec 2015 16:40:51 GMT

Yes. It works on my other phone.

Re: Sony Xperia Z3 headphone issue.

Uliwooly — Fri, 11 Dec 2015 17:11:07 GMT

@DanneLeo

That's rather odd. You probably will have to contact HTC regarding this compatibility issue.

Re: Sony Xperia Z3 headphone issue.

DanneLeo — Fri, 11 Dec 2015 17:12:46 GMT

So the problem is my HTC headphone and not my Xperia Z3?

Re: Sony Xperia Z3 headphone issue.

Uliwooly — Fri, 11 Dec 2015 17:22:21 GMT

@DanneLeo

its a compatibility issue, the phone work fine with Sony's headphones and even samsung, so the phone its fine, your HTC headphones work with other phones but not Sony, there's nothing wrong with neither the phone nor the headphones, just a compatibility issue.

Re: Sony Xperia Z3 headphone issue.

CanadaEH — Tue, 15 Dec 2015 18:43:31 GMT

Have you tried those HTC headphones in another device? Make sure the contacts are clean on the male jack portion that plugs into your phone.