topic Cannot answer calls in Z Series

Cannot answer calls

Sonyuser32 — Tue, 01 Mar 2016 18:14:15 GMT

Hi, I have a Sony Xperia Z5 compact. If I recieve a call when the phone is not active, I get the normal 'swipe' to answer at the bottom of the screen, and when I swipe it works. However if the phone is active - ie because I am looking at emails / internet etc- I get the 'floating' decline / answer at the top of the screen. However whether I click on decline or answer nothing happens. This means that I keep missing calls. Any suggestions or help? Thanks

Re: Cannot answer calls

_alexdon_ — Tue, 01 Mar 2016 18:18:10 GMT

Check if the same occurs in safe mode. It should reject.

Re: Cannot answer calls

RobertoDS — Fri, 04 Mar 2016 15:53:07 GMT

This happens also on a Moto G 2014 we've in our family, and happens sometimes ... I think it's due by Facebook