topic Xperia Z3 dual Back Home and Recent app not working after latest update. in Z Series

Sony Z3 back and home button has not been working

chathuram99 — Wed, 06 Apr 2016 03:30:31 GMT

In my Sony Z3 back and home button has not been working since 10 days.but recent app button working good.
Is there any solution for this?

Re: Sony Z3 back and home button has not been working

CameronT — Wed, 06 Apr 2016 03:32:03 GMT

Hi @chathuram99,

Welcome to the community.

Do you see any damage to the screen, such as hairline cracks?

Re: Sony Z3 back and home button has not been working

MarlonUk1 — Wed, 06 Apr 2016 04:19:32 GMT

can you boot on safe mode to see if it works?> /t5/FAQ/How-to-boot-your-phone-into-safe-mode/td-p/348008

Re: Sony Z3 back and home button has not been working

edimar — Wed, 06 Apr 2016 17:57:59 GMT

I just tried the safe mode but the even there the buttons don´t work!

Re: Sony Z3 back and home button has not been working

edimar — Wed, 06 Apr 2016 20:07:57 GMT

For those who can´t use the fone, try to enable glove mode in screen configuration. It reduces the problem... just tap several times over the button that it works!

Re: Sony Z3 back and home button has not been working

chathuram99 — Sun, 10 Apr 2016 03:40:27 GMT

its not working

Re: Sony Z3 back and home button has not been working

chathuram99 — Sun, 24 Apr 2016 03:05:23 GMT

Backwards button and home button don't work

8514 — Thu, 05 May 2016 19:46:43 GMT

There is no response when I press these buttons and it seems like the trouble began when I downloaded the last update version.

Re: Backwards button and home button don't work

Uliwooly — Thu, 05 May 2016 20:03:10 GMT

@8514

Settings > about phone > diagnostics > test > test the touchscreen.

Re: Sony Z3 back and home button has not been working

edimar — Tue, 10 May 2016 14:08:30 GMT

One month and no solution provided yet!

I have contacted the support and followed the entire procedure but I just have reinstalled the same bugged version of the OS. I have followed all tips and diagnosis provided by the guys of forum but just the action buttons don´t work. The glove mode that I´m using is not good.

Looking at the forum I can foresee that the upgrade do android 6.0/6.1 will just bring more problems.

Sony people: You are about to lose a customer for ever!

Re: Sony Z3 back and home button has not been working

Bandolero — Wed, 11 May 2016 01:42:13 GMT

Hi SInce you have worked with some of the suggested solution by our community here and doesn't work.

If i may suggest you to visit the local service center to have your phone to be examine which i believe they would be happy to assist you.

Backbutton problem in 6.0.1

Backbutton — Mon, 27 Jun 2016 20:37:58 GMT

After I installed last update 6.0.1 on my xperia Z3 d6653 back button not working but sometimes work after i press it many times what should I do to fix it?

Re: Backbutton problem in 6.0.1

Uliwooly — Mon, 27 Jun 2016 20:45:50 GMT

@Backbutton

Test the touchscreen

settings > about phone > diagnostics > test > test touchscreen

Re: Backbutton problem in 6.0.1

Backbutton — Mon, 27 Jun 2016 20:55:06 GMT

I did that test and passed it

Re: Backbutton problem in 6.0.1

Uliwooly — Mon, 27 Jun 2016 22:24:43 GMT

@Backbutton

how about in >>> safe mode

Re: Sony Z3 back and home button has not been working

Backbutton — Tue, 28 Jun 2016 07:56:44 GMT

I tried it in safe mode still have the same problem

Re: Sony Z3 back and home button has not been working

Uliwooly — Tue, 28 Jun 2016 16:34:00 GMT

@Backbutton

You should contact your Local support

Xperia Z3 dual Back Home and Recent app not working after latest update.

kathan — Thu, 11 Aug 2016 10:56:19 GMT

I am using Xperia Z3 dual (D6633). I also have the same problem since the last update 23.5.A.1.291 2 days ago. I have been using my Sony Xperia Z3 D6633 for almost 1.5 years and face no MAJOR problem until the last update (Except low speaker volume after lolipop and current marshmallow update).

My phone dont have any hairline cracks and I havent dropped not even once.

First the dropdown notification doesnt work properly before last update and also back key area of touch screen was not responding well. It was also failing in diagnostics touchscreen test.

Then, after a new current update the home, back and recent button is not working as well. It is not working. Buttons are not working on portrait mode but works on landscape mode. I believe its not the touch screen that have issues, 'cause when in lock screen the voice assist button, lock icon and camera button where the home, back and opion button are located worked.

These 3 buttons works good in Landscap mode.

I have tried all things like service menu check, factory reset and last software repair. Today I took it to Service centre but Sony staff has no solution of these. They told me to root phone (which I am not going to Do).

I really hope someone could help us on this. A lot of z3 users have same issues. Without these 3 buttons the phone is basically useless, unless you're fine with restarting your phone everytime you finish using an app. Im still hoping for the update to fix this. SONY PLS GIVE THE FINAL SOLUTION.

Re: Xperia Z3 dual Back Home and Recent app not working after latest update.

MarlonUk1 — Thu, 11 Aug 2016 11:58:42 GMT

are you sure you went to a genuine sony service center? Local support, I doubt they would recommend to root your device since they know it will void your warranty and actually lessen the chance they would repair it in the future.

i know you already did it, try to perform software repair using Xperia Companion, again one more time., preferably

- in another PC

-reinstall Xperia Companion

-software reset first then repair after

Re: Xperia Z3 dual Back Home and Recent app not working after latest update.

Annikker — Thu, 11 Aug 2016 13:38:10 GMT

After lasted update I can't answer on TFT during incoming call! No result after several restarts! Cell force hanging