topic Fingerprint sensor diagnostic test doesn' work (Z5 Compact) in Z Series

Fingerprint sensor diagnostic test doesn' work (Z5 Compact)

martinmrmus — Tue, 26 Jan 2016 07:58:11 GMT

Hi. I have problem with diagnostic test of fingerprint sensor (menu-settings-about phone-diagnostic-test-fingerprint sensor). It says it should vibrate when it detecs finger on sensor while testing. But nothing happnes. But fingerprint sensor works fine while unlocking phone, even in service menu is detected. So could someone from sony or users test diagnostic app and report if it's just me. Phone is just week old. And if it' fault, could you (Sony) fix it?

Re: Fingerprint sensor diagnostic test doesn' work (Z5 Compact)

Qatrium — Tue, 26 Jan 2016 08:17:34 GMT

@mrnino

It doesn't work on my Z5 also, I'll try to escalate this.

Re: Fingerprint sensor diagnostic test doesn' work (Z5 Compact)

Christofer — Wed, 27 Jan 2016 11:43:06 GMT

Hi @mrnino,

Could you try removing all added fingerprints in your phone through Settings > Security > Fingerprint Manager, then do the Diagnostics test again?

Re: Fingerprint sensor diagnostic test doesn' work (Z5 Compact)

martinmrmus — Wed, 27 Jan 2016 12:00:55 GMT

@Christofer this way test works.

Re: Fingerprint sensor diagnostic test doesn' work (Z5 Compact)

Christofer — Wed, 27 Jan 2016 14:25:09 GMT

Thanks for taking the time to test it. Seems like that was the cause of this then.

Re: Fingerprint sensor diagnostic test doesn' work (Z5 Compact)

Marsson — Wed, 27 Jan 2016 18:22:08 GMT

Yeah, it doesn't work at all for me either on my Xperia Z5 Premium. And the scanner itself logs me in about 2/10 tries. It's practically completely worthless.

Re: Fingerprint sensor diagnostic test doesn' work (Z5 Compact)

martinmrmus — Wed, 27 Jan 2016 19:06:35 GMT

Anytime @Christofer

Do you plat to fix it?

Re: Fingerprint sensor diagnostic test doesn' work (Z5 Compact)

Christofer — Thu, 28 Jan 2016 08:18:56 GMT

I'm not sure if this is something that will be changed in the future but I have forwarded this as feedback internally.

Re: Fingerprint sensor diagnostic test doesn' work (Z5 Compact)

RobertoDS — Thu, 28 Jan 2016 08:25:33 GMT

Same for me

I've had to delete fingerprints to see if fingers worked in diagnostic and it works !

So it's a stupid bug, I think.

Re: Fingerprint sensor diagnostic test doesn' work (Z5 Compact)

martinmrmus — Wed, 09 Mar 2016 12:05:57 GMT

@Christofer

After update to Marshmallow 6.0 I noticed that fingerprint sensor diagnostic test is missing. Should I consider it as "repair" of issue I have posted here before?

Re: Fingerprint sensor diagnostic test doesn' work (Z5 Compact)

RobertoDS — Wed, 09 Mar 2016 15:31:23 GMT

I think it's "hidden" when u have yet entered your fingerprints

U could try to see if fingerprint sensor diagnostic test is present if you delete all your fingerprints

Re: Fingerprint sensor diagnostic test doesn' work (Z5 Compact)

Christofer — Wed, 09 Mar 2016 15:43:44 GMT

It is correct that the test in Diagnostics has been removed in Android 6. If you find yourself needing to test the sensor you can always do so by trying to add a new fingerprint in the Fingerprint Manager.