https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460977#M84478 Hi, in the screen lock area all that is available is the options of pin, pattern, and password and search. Everything else is greyed out. Fri, 18 Dec 2015 12:17:05 GMT Marchhare 2015-12-18T12:17:05Z https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460963#M84464 Hey there,<BR /><BR />I set a pattern lock on my phone but I would now like to remove it. The clear credentials option is greyed out and I can't select it. I haven't encrypted anything to my knowledge and I don't know where to go from here.<BR /><BR />I really appreciate your help. Fri, 18 Dec 2015 08:39:55 GMT https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460963#M84464 Marchhare 2015-12-18T08:39:55Z https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460964#M84465 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/44993" target="_blank">@surtitanuj</A>&nbsp;One thing you can try is to remove guest user.</P> <P><A href="https://community.sony.co.uk/t5/Xperia-Z3-Compact/Can-t-remove-the-screen-lock-by-PIN-and-can-t-use-the-screen-to/m-p/1003457#M12451" target="_blank">/t5/Xperia-Z3-Compact/C<WBR />an-t-remove-the-screen-lock-by-PIN-and-can-t-use-t<WBR />...</A></P> Fri, 18 Dec 2015 08:59:37 GMT https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460964#M84465 _alexdon_ 2015-12-18T08:59:37Z https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460965#M84466 Hi there,<BR /><BR />Thank you. I can see an option to remove the guest user. I can either switch to the guest or allow phone calls. Fri, 18 Dec 2015 09:41:03 GMT https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460965#M84466 Marchhare 2015-12-18T09:41:03Z https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460966#M84467 <P>Oh, the account must be removed while you are in guest mode:</P> <P><A href="https://community.sony.co.uk/t5/Xperia-Z1-Z1s/Screen-lock-issue-none-option-has-disappeared-entirely/m-p/1068670/highlight/true#M46755" target="_blank">/t5/Xperia-Z1-Z1s/Screen-lock-issue-none-option-has-disappeared-entirely/m-p/1068670/highlight/true#M46755</A></P> Fri, 18 Dec 2015 09:52:00 GMT https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460966#M84467 _alexdon_ 2015-12-18T09:52:00Z https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460967#M84468 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/684754">@Marchhare</A>,<BR /><BR />Do you happen to have an Exchange Active Sync account in your phone that is related to your work or similar?<BR />If it forces you to use a screen lock it might now allow you to use the normal swipe option or none at all. If that is the case you will have to remove the account from your phone in order to change the screen lock to any of these two options.</P> Fri, 18 Dec 2015 10:01:01 GMT https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460967#M84468 Christofer 2015-12-18T10:01:01Z https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460968#M84469 I don't think so, how can I find that out? Fri, 18 Dec 2015 10:01:53 GMT https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460968#M84469 Marchhare 2015-12-18T10:01:53Z https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460969#M84470 I entered the guest mode and removed it, the guest still appears as a user when I am in my main user account, and cleat credentials is still greyed out. Fri, 18 Dec 2015 10:02:55 GMT https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460969#M84470 Marchhare 2015-12-18T10:02:55Z https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460970#M84471 <P>Now check if you can chage the lock type.</P> Fri, 18 Dec 2015 10:12:43 GMT https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460970#M84471 _alexdon_ 2015-12-18T10:12:43Z https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460971#M84472 I can switch between pin, pattern and password. But that's it. Fri, 18 Dec 2015 10:54:08 GMT https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460971#M84472 Marchhare 2015-12-18T10:54:08Z https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460972#M84473 <P>Christopher asked a good question. Do you have that kind of account?</P> <P>Read more here:</P> <P><A href="https://community.sony.co.uk/t5/FAQ/E-mail-and-Exchange-Active-Sync/m-p/347964#M5" target="_blank">/t5/FAQ/E-mail-and-Exchange-Active-Sync/m-p/347964#M5</A></P> Fri, 18 Dec 2015 11:25:51 GMT https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460972#M84473 _alexdon_ 2015-12-18T11:25:51Z https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460973#M84474 I have just checked for this and deleted my account from my emails and the accounts section, checked the clear credentials and it's still greyed out. Fri, 18 Dec 2015 11:28:28 GMT https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460973#M84474 Marchhare 2015-12-18T11:28:28Z https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460974#M84475 <P>What could be the issue here? Boot in&nbsp;<A href="https://community.sony.co.uk/t5/c-sonymobile/safe+mode/pd-p/safe_mode" class="lia-product-mention" data-product="187-1">safe mode</A>&nbsp;and see if the same occurs.</P> Fri, 18 Dec 2015 11:29:55 GMT https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460974#M84475 _alexdon_ 2015-12-18T11:29:55Z https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460975#M84476 Hi, I booked in safe mode and it was still greyed out. Fri, 18 Dec 2015 11:46:23 GMT https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460975#M84476 Marchhare 2015-12-18T11:46:23Z https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460976#M84477 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/684754">@Marchhare</A>&nbsp;After you removed the email account(s) did you also check the screen lock options as well as the option to clear credentials?</P> Fri, 18 Dec 2015 12:06:28 GMT https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460976#M84477 Christofer 2015-12-18T12:06:28Z https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460977#M84478 Hi, in the screen lock area all that is available is the options of pin, pattern, and password and search. Everything else is greyed out. Fri, 18 Dec 2015 12:17:05 GMT https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460977#M84478 Marchhare 2015-12-18T12:17:05Z https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460978#M84479 <P>If you go to Settings &gt; Security &gt; Device administrators, what do you see here and which of these seem to be enabled?</P> Fri, 18 Dec 2015 15:31:24 GMT https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460978#M84479 Christofer 2015-12-18T15:31:24Z https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460979#M84480 I have mobile iron mobule@work, protection by my Xperia, Android device manager are all enabled, and I can also see Configuration agent, and Aug anti theft service. Fri, 18 Dec 2015 21:56:07 GMT https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460979#M84480 Marchhare 2015-12-18T21:56:07Z https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460980#M84481 <P>I suspect that iron@work. Can you try to remove access from that?</P> Fri, 18 Dec 2015 21:58:07 GMT https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460980#M84481 _alexdon_ 2015-12-18T21:58:07Z https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460981#M84482 OK how would I go about doing that? Fri, 18 Dec 2015 22:23:45 GMT https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460981#M84482 Marchhare 2015-12-18T22:23:45Z https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460982#M84483 <P>There is a small box in the right side of the screen where you can tick/untick access.</P> Fri, 18 Dec 2015 22:27:05 GMT https://community.sony.hr/t5/z-series/clear-credentials-greyed-out-and-i-would-like-to-remove-pattern/m-p/3460982#M84483 _alexdon_ 2015-12-18T22:27:05Z