topic Re: Fingerprint sensor in Z Series

Fingerprint sensor

ragalli35 — Tue, 12 Apr 2016 06:28:00 GMT

Hi guys,
I can't use the fingerprint sensor anymore. It seems that It doesn't exist... No clue of It, only pin, password...What can I do?

Re: Fingerprint sensor

rpdkijh — Tue, 12 Apr 2016 13:45:38 GMT

Once you wanna use the fingerprint sensor you should set you fingerprints. Go to Settings-Security. Set the PIN method for Lockscreen and add your fingerprints in Fingerprint Manager. Now while on the Lock screen you can choose either to unlock it with a finger or pin code.

Re: Fingerprint sensor

ragalli35 — Tue, 12 Apr 2016 13:54:28 GMT

Unfotunately, it seems that the fingerprint manager doesn't exist anymore! I can only set pin, slide and password. No clue of fingerprint manager. I don't really know what to think about.

Re: Fingerprint sensor

LaurenDougan29_ — Fri, 15 Apr 2016 15:31:55 GMT

Hey there. This is common for many Xperia Z5/Z5C & Z5P users since the update to marshmallow 6.0. I'm told we are due an upgrade to 6.0.1 by the end of April beginning of May. I would hope that Sony have addressed the issue then with the problem being fairly common within users of these devices following the update. Hope this puts your mind slightly more at ease.

Re: Fingerprint sensor

ragalli35 — Fri, 15 Apr 2016 15:36:27 GMT

Thank you for your reply, afferma several trials I simply turn off the phone and magically the fingerprint appeared again... I don't really know what to think about.

Re: Fingerprint sensor

jchristensen — Fri, 15 Apr 2016 17:30:08 GMT

It is allways a good idea (and sometimes it is necessary) to restart or turn off/turn on your Xperia after updating.

Re: Fingerprint sensor

ragalli35 — Fri, 15 Apr 2016 17:33:14 GMT

The thing is I haven't updated it...anyway it works now

Re: Fingerprint sensor

jchristensen — Fri, 15 Apr 2016 17:39:34 GMT

Your Xperia need to be restarted frequently.

I do a restart every second, third or fourth day.

Fingerprint unlock function lost after marshmallow update on sony z5 dual

Dadada — Sat, 16 Apr 2016 17:23:13 GMT

I have experience "system ui not working" issue while trying to unlock the phone in the previous update and seems the problem is solved in the latest marshmallow update. However, i can no longer find the fingerprint manager in my security menu nor under the smark lock menu....does anyone have this same problem? Is the fingerprint manager put somewhere else that i cannot see it?

Re: Fingerprint sensor

ragalli35 — Sat, 16 Apr 2016 22:47:15 GMT

I simply turn off the phone, waited few minutes, turn it on again and I found the fingerprint manager again in the same place. Have you already done this simply procedure?

Re: Fingerprint sensor

Dadada — Sun, 17 Apr 2016 11:56:08 GMT

Doesnt work on my phone, tried several times and still cant find the fingerprint manager

Fingerprint Manager disappeared

Wozgod — Wed, 11 May 2016 09:11:11 GMT

Forgive me if this has been covered elsewhere but I couldn't find a suitable article and am very new to Android so this may be me being stupid!

I purchased a Z5 Compact in the UK about 2 weeks ago. I had fingerprint manager set up and it was functioning fine. On Sunday morning just gone the phone started displaying an error message and would not allow me to unlock the phone using my fingerprint. Shortly after that the whole Fingerprint management section disappeared from the Security settings. I have tried closing down the phone etc but nothing has changed and the fingerprint management section has not reappeared.

I am not sure where to look to see whether my phone has performed an update recently that could have resulted in the functionality being removed/lost but any guidance that can be offered would be gratefully received.

Thanks

Re: Fingerprint Manager disappeared

CusTOM245 — Wed, 11 May 2016 09:23:44 GMT

Try factory reset. if it doesnt work, connect to PC companion and repair.

Re: Fingerprint Manager disappeared

Wozgod — Wed, 11 May 2016 12:18:54 GMT

Thanks. Factory reset hasn't helped so will try the PC companion option

Re: Fingerprint Manager disappeared

JanezV1 — Fri, 27 May 2016 07:21:24 GMT

@Wozgod wrote:
Thanks. Factory reset hasn't helped so will try the PC companion option

Hi there. I have the same problem with my Z5C... did you solve your problem and how?

@Thanks for any help. @Wozgod

Re: Fingerprint sensor

ragalli35 — Fri, 27 May 2016 07:26:22 GMT

Hi, I've tried to repair through pc, but it didn't work!!!

Re: Fingerprint sensor

ragalli35 — Fri, 27 May 2016 07:30:22 GMT

I haven't wrote that the fingerprint manager disappeared again!

Re: Fingerprint sensor

lrrinaudo — Fri, 27 May 2016 14:50:28 GMT

I have the same problem, I just bought 2 Sony Xperia Z5 phones in Spain (so it's not the US version, model E6653) and in only one phone the fingerprint manager feature is not available, in the second one I am using it without any problems. I guess it was the software update, in the one that works first I set my fingerprints and then do the update to andorid 6.0, the second phone first update and never see the option to set my fingerprints, but in the "Applications" section I can see the "Fingerprints Administration" running in boths phones.

How can I solve this problem ?

I forgot to say that I have already tried the "factory reset" and it didn't work.

Thanks.

Re: Fingerprint sensor

Zapan — Wed, 20 Jul 2016 07:45:53 GMT

Same here

after the 224 update my fingerprintscanner started to behave wonkey. After the newest update it vanished completely. Restarted my phone at least 5 times, re-installed the System Fingerprint apps, booted into save mode. Nothing helped.

I already had to send my Phone in once for hardware repair for the exact same reason.

What is up with that Sony? The build quality of the Z5 is otherwise spottless. How can it be, that the fingerprintsensor is allready not working, not 2 months after it has been replaced...?

Re: Fingerprint sensor

Radan — Fri, 19 Aug 2016 09:18:55 GMT

Hi, I spoke with hele center.
They sayed me, we have to send phones to servise center.