topic Re: Unable to load message appears when wifi or data are turned off... in Z Series

Unable to load message appears when wifi or data are turned off...

surhants — Thu, 10 Mar 2016 12:08:59 GMT

I receive a message 'Unable to load. Please check your internet connection and try again' when I unlock the screen or disconnet the wifi or data connection. I am not able to tell which app it is, how can I find out which app is causing this?

Re: Unable to load message appears when wifi or data are turned off...

Christofer — Thu, 10 Mar 2016 12:17:35 GMT

Hi @surhants,

Next time you get this notification, press and hold your finger on it and you should be able to see which app it is related to.

Re: Unable to load message appears when wifi or data are turned off...

surhants — Thu, 10 Mar 2016 12:32:59 GMT

Hi, i have tried pressing and holding it but that does not seem to work.

Re: Unable to load message appears when wifi or data are turned off...

Christofer — Thu, 10 Mar 2016 14:58:28 GMT

That's odd. Would you mind taking a screenshot of this notification and upload it to the forum?

Re: Unable to load message appears when wifi or data are turned off...

surhants — Fri, 18 Mar 2016 09:33:09 GMT

Here is the screenshot I get, still have not managed to solve it or find out which app requires the internet.

Re: Unable to load message appears when wifi or data are turned off...

Christofer — Fri, 18 Mar 2016 12:18:07 GMT

Thanks for the screenshot! It doesn't appear as a normal notification which explains why my first suggestion didn't work.

This makes it hard to pinpoint which app this relates to though. Could you check if it appears if you restart your phone into safe mode? That way we'll at least know if it relates to a system app or a downloaded one.

Re: Unable to load message appears when wifi or data are turned off...

surhants — Fri, 18 Mar 2016 22:11:17 GMT

The message now seemed to have dissapeared when I unistalled a few 3rd party apps. My guess is it might be one of them or a recent update of a of a few apps. I will however, in future, bear the safe mode restart option in mind should it happen again. Thank you for your help.

Re: Unable to load message appears when wifi or data are turned off...

exsanguinator — Sun, 20 Mar 2016 06:12:04 GMT

I've seen this message a few times on mine.
Only when I received a mms.
When I open messages, I tried to download the mms,and kept on getting that message you get.
I turned on data, and then download the mms,and all works fine.
Apparently you cant download mms messages with wifi as they are carrier specific so you need to have your data on and use their bandwith to receice the mms.

Re: Unable to load message appears when wifi or data are turned off...

exsanguinator — Sun, 20 Mar 2016 06:15:51 GMT

Also if you have your setting to receive/download mms automatically, then that message will be constantly telling you it didn't Download it,because its trying to with the data off all the time

Re: Unable to load message appears when wifi or data are turned off...

Christofer — Mon, 21 Mar 2016 09:57:14 GMT

@surhants I'm glad to hear that.

@exsanguinator MMS could indeed be one of the causes of a message like this. Thanks for the input!