topic Re: White/bright patches on the display in Z Series

White/bright patches on the display

Adamb1 — Wed, 03 Feb 2016 20:39:17 GMT

Hi
My Z5 has started to get white/bright patches on the display, there mainly visible on a white background. Does anybody know if there covered under warranty

Re: Z5 white patches

Uliwooly — Wed, 03 Feb 2016 21:28:34 GMT

@Adamb1

Contact your Local support to get your device inspected

Re: Z5 white patches

Adamb1 — Wed, 03 Feb 2016 22:10:19 GMT

Yeah I will. It's just a pain to have to send it off for over a week 😢

Re: Z5 white patches

Uliwooly — Thu, 04 Feb 2016 00:13:33 GMT

@Adamb1

I agree, keep us updated

Re: White/bright patches on the display

Christofer — Thu, 04 Feb 2016 12:12:34 GMT

Hi @Adamb1,

Sorry to hear this.

Your phone needs to be examined by an authorised service technician before it can be determined if this is something that is covered by our warranty. For this reason your phone needs to be sent in to our authorised service center through your local support as Uliwooly said.

Re: White/bright patches on the display

Adamb1 — Thu, 04 Feb 2016 14:29:12 GMT

Yeah I'll get it sent off this weekend. I guess I'm best to do a factory reset before posting it off. To keep my data secure

Re: White/bright patches on the display

Uliwooly — Thu, 04 Feb 2016 20:44:28 GMT

@Adamb1

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: White/bright patches on the display

Adamb1 — Thu, 04 Feb 2016 20:46:29 GMT

No I ment to stop people accessing my data while it's in for repair.

Re: White/bright patches on the display

Uliwooly — Thu, 04 Feb 2016 22:45:10 GMT

@Adamb1

Yeah, that's what I meant, backup everything > reset the phone

Re: White/bright patches on the display

Christofer — Fri, 05 Feb 2016 10:29:54 GMT

@Adamb1 The service center should reset your phone and reinstall the software when repairing it, but you can of course do a factory reset of your phone before you send it in if you wish.

Re: White/bright patches on the display

Adamb1 — Fri, 05 Feb 2016 13:47:14 GMT

Thanks everyone. I'm sending it tomorrow. I'll let you know how it goes

Re: White/bright patches on the display

Christofer — Fri, 05 Feb 2016 15:20:07 GMT

Please do.

Re: White/bright patches on the display

Kokos777 — Thu, 11 Feb 2016 07:09:08 GMT

Waiting for your answer. Have same problem

Re: White/bright patches on the display

Adamb1 — Thu, 11 Feb 2016 07:47:27 GMT

It's at the repair centre at the moment, no news yet

Re: White/bright patches on the display

Kokos777 — Thu, 11 Feb 2016 07:52:59 GMT

Ok, I will be waiting 😉 Thanks for info.

Re: White/bright patches on the display

Adamb1 — Tue, 16 Feb 2016 20:31:14 GMT

Hi everyone
Just got my phone back today.
All sorted under warranty. Took just over a week but worth it ☺

Re: White/bright patches on the display

Christofer — Wed, 17 Feb 2016 12:14:32 GMT

@Adamb1 Glad to hear the phone's back with you again, thanks for letting us know.

Re: White/bright patches on the display

sfortis — Wed, 17 Feb 2016 18:39:11 GMT

same problem here... white patch on the lower left side of the screen. Going for repair, just 2 months old!

Re: White/bright patches on the display

NickSha — Tue, 01 Mar 2016 03:03:39 GMT

now I got this same problem. Started today, phone is only 10 days old. Should of stuck with Samsung.

Re: White/bright patches on the display

RobertoDS — Fri, 04 Mar 2016 15:56:47 GMT

That's a HW problem so take your phone at a Sony Repair Center to get your phone repaired !!!

My first Z5 had a big white/bright patch on display and I returned it to Amazon and I had a new one that's better