topic Re: Update stopped halfway through in Z Series

Update stopped halfway through

TallScratch — Tue, 15 Mar 2016 13:51:19 GMT

Sorry if this is in the wrong place, but I just attempted the update via PC Companion, nothing different to usual, but for some reason it stopped halfway through and now the phone won't re-connect to the PC and when turned on, it says the update didn't complete and to re-connect to a PC. Following instructions on PC Companion is having no success - does anyone have any idea how to rectify this? I'm presuming it might need flashing, but if I can avoid having to do this I would be very grateful!

Re: Update stopped halfway through

4IES — Tue, 15 Mar 2016 14:59:34 GMT

If PC Companion or Xperia Companion is not capable of sorting it out by a Software Repair, I would use Flashtool (it might take longer because of the drivers and getting the FTF file, but sometimes it is the only viable option). Detailed steps:

http://www.xperiablog.net/2016/03/12/install-xperia-marshmallow-using-flashtool-and-xperifirm-guide/

Re: Update stopped halfway through

RobertoDS — Tue, 15 Mar 2016 15:54:15 GMT

Yes, that's the best and only way to get your phone working again

Re: Update stopped halfway through

Uliwooly — Tue, 15 Mar 2016 18:23:37 GMT

@TallScratch

try this, remove both SIM and SD cards > charge the phone > turn it off > run PCC > follow all the steps to repair it > connect the phone when you are prompted to do so > the phone must remain off.

Re: Update stopped halfway through

TallScratch — Tue, 15 Mar 2016 18:40:01 GMT

Thanks, I'll give these a go, see how it goes! If all else fails I think it should still be under warranty....

@uliwooly @rpbertods88 @4IES

Re: Update stopped halfway through

Jake-SonyXperia — Tue, 15 Mar 2016 23:57:06 GMT

Hi TallScratch,

I suggest using Xperia Companion to reload the software on that device first, I do not suggest using the Flashtool as this may void your warranty.

If you cannot get the device to reload with normal means, please contact Customer Care first.

Re: Update stopped halfway through

TallScratch — Wed, 16 Mar 2016 09:09:49 GMT

Given the software repair a go through Xperia Companion this morning and it's back up and running, with 6.0 as well. Perfect. Thanks everyone!

Re: Update stopped halfway through

Jake-SonyXperia — Wed, 16 Mar 2016 23:36:07 GMT

Great glad to hear it