topic Re: Xperia Z5C Screen Distortion/Lines issue in Z Series

Z5 Compact screen flickers during unlock

cosher — Mon, 25 Apr 2016 15:10:49 GMT

Hi all.

Have an unpleasant experience of using my new Z5 Compact. During unlocking the screen is flickering (attached img). After unlocking everything works fine. Have someone seen this?
This is hardware or software issue?
Thanks ahead.

Re: Z5 Compact screen flickers during unlock

Christofer — Mon, 25 Apr 2016 15:15:59 GMT

Hi @cosher,

It's hard to say what the cause could be but if it only happens when unlocking the phone it could be software related. I'd suggest that you perform a software repair using PC Companion which will completely reinstall the software in your phone.

Re: Z5 Compact screen flickers during unlock

cosher — Mon, 25 Apr 2016 15:23:40 GMT

Thanks for suggestion, but I already tried factory reset and it did not help.
By the way, Android version is the last available OTA 6.0 and I had the same issue on the previous version.

Re: Z5 Compact screen flickers during unlock

Christofer — Mon, 25 Apr 2016 15:41:09 GMT

In that case I'm afraid it seems that your phone needs to be examined further at an authorised service center. Your Local support team can provide information on where to find an authorised service center near you and how to proceed if need be.

Re: Z5 Compact screen flickers during unlock

cosher — Mon, 25 Apr 2016 17:14:02 GMT

It is not really bothers me until I see it only during unlocking. I hope in future some software update will arrive and it will disappear.

Re: Z5 Compact screen flickers during unlock

Christofer — Tue, 26 Apr 2016 15:15:03 GMT

I understand. If you should notice it getting worse I suggest that you get your phone examined at an authorised service center.

Re: Z5 Compact screen flickers during unlock

Samuel2213 — Sat, 30 Apr 2016 12:26:50 GMT

I can confirm that this is an ongoing issue. I'm onto my second Xperia Z5C now because the first had this issue to the point where it was becoming unusable and the bright green distortion was being burnt into the screen, and the second one is starting to develop the issue.

It seems to happen after being left off for a few minutes. Makes me thing it might be an issue with the graphics drivers being unable to load correctly.

It has actually happened where it doesnt fix itself, and stays distorted, forcing me to force-restart it. This problem has cost me shifts at work and several important phone calls.

Xperia Z5C Screen Distortion/Lines issue

Samuel2213 — Sat, 04 Jun 2016 10:01:07 GMT

This is the second phone I've gone through now in the past few months. First one had this issue right out of the door, and this phone started having it about a month ago (its ~2.5 months old now), and I'm most likely going to have to go through warrenty for another replacement.

The issue is caused by the phone being on sleep for 5+ mins, and the only way to fix it is to reboot, sometimes multiple times. Its kept in a protective case at any given time, has had no water on it, and the most intensive thing its ever done is play Youtube videos.

Is this a common factory defect or am I just plagued with bad luck?

Re: Xperia Z5C Screen Distortion/Lines issue

Christofer — Wed, 29 Jun 2016 12:52:36 GMT

@Samuel2213 Sorry for the late reply and I'm very sorry to hear about your phone.

As far as I know this is not something that is common so it seems you've had some very bad luck in this case.

Re: Xperia Z5C Screen Distortion/Lines issue

Samuel2213 — Wed, 29 Jun 2016 12:56:39 GMT

@Christofer Yeah probably, it doesnt help that I'm up to 5 repair orders, with 3 of them being bounce repairs and one being a complete phone replaced.

Whoever at Telstra that thinks that he can repair a hardware problem by reformatting it, then reformatting again when the repair order gets sent back because it didnt work needs some serious retraining.

Re: Xperia Z5C Screen Distortion/Lines issue

Christofer — Wed, 29 Jun 2016 13:11:13 GMT

@Samuel2213 If you haven't already been in contact with your Local support team about this they might be help to assist you in moving forward with this.

Re: Xperia Z5C Screen Distortion/Lines issue

Samuel2213 — Wed, 29 Jun 2016 13:13:21 GMT

No need. At this point I'm going through ACL and cancelling the contract, either changing my phone or completely changing my provider. Found a much better deal with Vodafone anyway.

Re: Xperia Z5C Screen Distortion/Lines issue

Christofer — Wed, 29 Jun 2016 13:26:32 GMT

@Samuel2213 I understand. I hope it all works out in the end for you.

Re: Xperia Z5C Screen Distortion/Lines issue

danieZ5c — Thu, 13 Oct 2016 18:44:35 GMT

I have the same issue with my Z5compact. I though if the issue was related to graphics intensity, then switching off super vivid mode would lighten the load on the display but it didnt seem to change anything. Issue still occurs randomly.

I found that increasing display brightness made the issue occur less, but that only lasted a few days and then it seemed like the phone has adapted to new setting and issue started again.

Now I found it to be heat related. The only way to get the display restored is to restart a few times. Now I just pop it in the fridge for 5 min and then its back to normal, but it is bad. Running Android 5.1.1

Re: Xperia Z5C Screen Distortion/Lines issue

Giowow1 — Mon, 28 Nov 2016 21:02:34 GMT

Mine is having the same exact problem. Everytime I unlock the phone or take a phone call, the screen shows only lines according to the images previously posted. The only solution I can give to this is to restart the phone (by guessing where I have to tap to turn it off)

No advice needed, I'm just complaining since I am in another country and I can't have access to the Support Service (I called to Sony in this country and they told me that my cellphone needs to be repaired in the original country it was bought. Unfortunately, I can't afford a new one, so I guess I will have to restart it anytime I want to see the my messages.

Re: Z5 Compact screen flickers during unlock

Cms17 — Sun, 15 Jan 2017 15:37:01 GMT

It is the fourth time that happened to me this flickering and used forced reset, this time I saw small lines staying at top on clock side staying for a while then disappeared