https://community.sony.hr/t5/z-series/my-z3-compact-do-whatever-it-wants/m-p/3481411#M93185 Hi,i would like o know ir someone can help me,my Phone started to touch what it wants, i called técnicq support i resert and día everything they told me but now, i cant dowland whatsap Facebook or others apps Tue, 18 Oct 2016 01:35:13 GMT Carola89 2016-10-18T01:35:13Z https://community.sony.hr/t5/z-series/my-z3-compact-do-whatever-it-wants/m-p/3481411#M93185 Hi,i would like o know ir someone can help me,my Phone started to touch what it wants, i called técnicq support i resert and día everything they told me but now, i cant dowland whatsap Facebook or others apps Tue, 18 Oct 2016 01:35:13 GMT https://community.sony.hr/t5/z-series/my-z3-compact-do-whatever-it-wants/m-p/3481411#M93185 Carola89 2016-10-18T01:35:13Z https://community.sony.hr/t5/z-series/my-z3-compact-do-whatever-it-wants/m-p/3481412#M93186 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/874694">@Carola89</A>,</P><P>Welcome to the community.</P><P><BR />I am sorry to hear your Z3 Compact is having issues. Can you please let me know the steps you have already taken with your support team? I don't want you to have to repeat any unnecessary steps.</P> Tue, 18 Oct 2016 01:37:30 GMT https://community.sony.hr/t5/z-series/my-z3-compact-do-whatever-it-wants/m-p/3481412#M93186 CameronT 2016-10-18T01:37:30Z https://community.sony.hr/t5/z-series/my-z3-compact-do-whatever-it-wants/m-p/3481413#M93187 Hi Cameron, sorry forma my bad english, im from Argentina, i resert my Phone by the menu, and then i called again to Sony support and passed a website to solved my problems...Xperia something i dont remember, now it finish everything, but i cant dowland any app which have mensaggers, whatsap, Facebook or others Tue, 18 Oct 2016 01:46:55 GMT https://community.sony.hr/t5/z-series/my-z3-compact-do-whatever-it-wants/m-p/3481413#M93187 Carola89 2016-10-18T01:46:55Z https://community.sony.hr/t5/z-series/my-z3-compact-do-whatever-it-wants/m-p/3481414#M93188 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/874694">@Carola89</A>,</P><P>Have you tried a&nbsp;<A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+Xperia+Companion/pd-p/software_repair_2" class="lia-product-mention" data-product="190-1">software repair using Xperia Companion</A>?</P> Tue, 18 Oct 2016 01:47:45 GMT https://community.sony.hr/t5/z-series/my-z3-compact-do-whatever-it-wants/m-p/3481414#M93188 CameronT 2016-10-18T01:47:45Z https://community.sony.hr/t5/z-series/my-z3-compact-do-whatever-it-wants/m-p/3481415#M93189 Yes, that one i finished o use, but i cant dowland the apps i said Tue, 18 Oct 2016 01:48:46 GMT https://community.sony.hr/t5/z-series/my-z3-compact-do-whatever-it-wants/m-p/3481415#M93189 Carola89 2016-10-18T01:48:46Z https://community.sony.hr/t5/z-series/my-z3-compact-do-whatever-it-wants/m-p/3481416#M93190 Onda whatsap, for examplo in the part i have to verify the Phone numer, i cant choose ok, it stay there Tue, 18 Oct 2016 01:50:48 GMT https://community.sony.hr/t5/z-series/my-z3-compact-do-whatever-it-wants/m-p/3481416#M93190 Carola89 2016-10-18T01:50:48Z https://community.sony.hr/t5/z-series/my-z3-compact-do-whatever-it-wants/m-p/3481417#M93191 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/874694">@Carola89</A>,</P><P>OK so just to make sure I understand the issue, you have run the software repair and your phone is still performing actions on its own after this?</P> Tue, 18 Oct 2016 02:33:35 GMT https://community.sony.hr/t5/z-series/my-z3-compact-do-whatever-it-wants/m-p/3481417#M93191 CameronT 2016-10-18T02:33:35Z https://community.sony.hr/t5/z-series/my-z3-compact-do-whatever-it-wants/m-p/3481418#M93192 Yes, that is Tue, 18 Oct 2016 02:39:49 GMT https://community.sony.hr/t5/z-series/my-z3-compact-do-whatever-it-wants/m-p/3481418#M93192 Carola89 2016-10-18T02:39:49Z https://community.sony.hr/t5/z-series/my-z3-compact-do-whatever-it-wants/m-p/3481419#M93193 Maybe i have to pay and carry it to Sony support Shop.. <SPAN class="lia-unicode-emoji" title=":confused_face:"><span class="lia-unicode-emoji" title=":confused_face:">😕</span></SPAN> Tue, 18 Oct 2016 02:40:42 GMT https://community.sony.hr/t5/z-series/my-z3-compact-do-whatever-it-wants/m-p/3481419#M93193 Carola89 2016-10-18T02:40:42Z https://community.sony.hr/t5/z-series/my-z3-compact-do-whatever-it-wants/m-p/3481420#M93194 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/874694">@Carola89</A>,</P><P>Maybe, it could be a physical problem with your touch screen. I recommend you contact your&nbsp;<A href="https://community.sony.co.uk/t5/c-sonymobile/Local+support/pd-p/contact_us" class="lia-product-mention" data-product="13-1">Local support</A>&nbsp;team to arrange a repair through them.</P> Tue, 18 Oct 2016 02:44:30 GMT https://community.sony.hr/t5/z-series/my-z3-compact-do-whatever-it-wants/m-p/3481420#M93194 CameronT 2016-10-18T02:44:30Z https://community.sony.hr/t5/z-series/my-z3-compact-do-whatever-it-wants/m-p/3481421#M93195 Yes im going to di that, thanks Cameron Tue, 18 Oct 2016 02:49:20 GMT https://community.sony.hr/t5/z-series/my-z3-compact-do-whatever-it-wants/m-p/3481421#M93195 Carola89 2016-10-18T02:49:20Z https://community.sony.hr/t5/z-series/my-z3-compact-do-whatever-it-wants/m-p/3481422#M93196 <P>Good luck.&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/874694">@Carola89</A></P> Tue, 18 Oct 2016 03:03:05 GMT https://community.sony.hr/t5/z-series/my-z3-compact-do-whatever-it-wants/m-p/3481422#M93196 CameronT 2016-10-18T03:03:05Z