topic Re: Touchscreen and Display in Z Series

Touchscreen and Display

rimologist — Sat, 03 Sep 2016 23:05:01 GMT

Wash my Xperia Z5. It got immersed with water. I think it leaks from e prrort. Now got prob with my touchscreen.

Re: Touchscreen and Display

Uliwooly — Sat, 03 Sep 2016 23:14:38 GMT

@rimologist

Turn it off > remove the SIM and SD cards > leave the cover open > place it in a bowl/ziplog bag with rice for 24hrs

contact your Local support and request a vacuum test.

Re: Touchscreen and Display

rimologist — Sat, 03 Sep 2016 23:39:47 GMT

Is the warranty still valid if the water got inside through the charging port?

Re: Touchscreen and Display

Uliwooly — Sun, 04 Sep 2016 00:35:07 GMT

@rimologist

Only your Local support can answer warranty questions. But if you request a vacuum test, that will prove who is at fault, either you have a factory issue or if it's wear and tear/didn't firmly closed the cover, it won't be covered, but that's my opinion.

Re: Touchscreen and Display

rimologist — Sun, 04 Sep 2016 02:18:49 GMT

This is z5. Charging port is not covered. In my case, water get inside through charging port and im sure my cover flap is tightly closed.
Btw, is the water indicator located at the sim card slot?

Re: Touchscreen and Display

Uliwooly — Sun, 04 Sep 2016 02:25:23 GMT

@rimologist

I was referring to the SIM/SD card cover

Re: Touchscreen and Display

MuddyMud — Sat, 17 Sep 2016 06:25:06 GMT

Hi,

I'm currently having the same problem.

Is your phone fixed by now? if so, what did you do?

Thanks