topic Re: Can access my phone but pin code is wrong in Z Series

Can access my phone but pin code is wrong

aarelovich — Tue, 06 Sep 2016 00:33:23 GMT

Here is the thing I`ve just bought this phone today.

Thing is I`m pretty sure of the pin I used to unlock but it is telling me it is wrong.

I can acces the phone just fine as I've set up the fingerprint recognition, but I would like to reset the pin. Is there any way to do this without factory reset?

Another thing is that I've read the the PIN could be by default the last four digits of my PUK. But I don`t know where that is or where to find it.

I would appreciate any help on the matter.

Thanks.

Re: Can access my phone but pin code is wrong

CameronT — Tue, 06 Sep 2016 01:26:14 GMT

Hi @aarelovich,

Welcome to the community.

Here's some steps to unlock your phone without wiping the data:

http://talk.sonymobile.com/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/m-p/927295#U927295

If this is not successful, you will have to completely erase your phone with a software repair:

http://talk.sonymobile.com/t5/FAQ/How-to-perform-a-software-repair-with-Xperia-Companion/td-p/1103057/jump-to/first-unread-message