topic Re: Not getting email notifications on Z5 in Z Series

Not getting email notifications on Z5

Martin_Phelan — Wed, 07 Sep 2016 20:02:46 GMT

Hi,

I've had my Z5 for a few months now and never had any issues with it until recently.

One day I just stopped getting email notifications both on the email app and the Gmail app too. I have to open the app and refresh to get the emails come through.

Is there any way of resorting back to having an email come through with a notification like a text message?

Thanks in advance!

Re: Not getting email notifications on Z5

Uliwooly — Wed, 07 Sep 2016 20:05:45 GMT

Do you have STAMINA mode on?

Re: Not getting email notifications on Z5

Martin_Phelan — Wed, 07 Sep 2016 21:02:50 GMT

How do I check?

Should it be on or off?

Re: Not getting email notifications on Z5

Uliwooly — Wed, 07 Sep 2016 21:33:00 GMT

Settings > battery > stamina mode if it's on, this will explain the issue.

Re: Not getting email notifications on Z5

Martin_Phelan — Wed, 07 Sep 2016 21:43:00 GMT

Stamina mode is set to never

Re: Not getting email notifications on Z5

Uliwooly — Wed, 07 Sep 2016 21:46:50 GMT

Could you test it in >>> safe mode

Re: Not getting email notifications on Z5

Martin_Phelan — Wed, 07 Sep 2016 22:01:38 GMT

I've tested it in safe mode and still have the same issue.

Re: Not getting email notifications on Z5

Uliwooly — Wed, 07 Sep 2016 22:12:28 GMT

Settings > apps > look for both apps > clear data > restart the phone > check again.

Re: Not getting email notifications on Z5

Martin_Phelan — Wed, 07 Sep 2016 22:29:12 GMT

That worked!

Thank you for all of your help!

Re: Not getting email notifications on Z5

Uliwooly — Wed, 07 Sep 2016 22:48:33 GMT

Excellent