topic Re: Volume jumping on Z5 Compact in Z Series

Volume jump

Johnk1 — Fri, 22 Jul 2016 21:26:45 GMT

I have a z5 compact and since the latest update if I listen to anything with headphones the volume will jump straight to max every minute or two. i turn it down again and it just keeps happening. Makes listening to anything impossible. Any advice?

Re: Volume jump

MarlonUk1 — Sat, 23 Jul 2016 01:07:29 GMT

did you turn on the dynamic normalizer?

Re: Volume jump

Johnk1 — Sat, 23 Jul 2016 11:31:56 GMT

The dynamic normaliser was on and is now off but the problem persists. Turns out it's not just a headphone thing either, it happens no matter What's playing.

Re: Volume jump

Johnk1 — Wed, 03 Aug 2016 15:55:01 GMT

Bumping this because it's super annoying.

Volume jumping on Z5 Compact

dunahan — Wed, 28 Sep 2016 14:42:27 GMT

It's just nearly impossible to use any media with sound as the sound jumps to full. This has been in the last 1-2 months and was previously fine. Please help!

With a cover, the screen cracked from a minor fall.

Re: Volume jumping on Z5 Compact

Silver_jr — Wed, 28 Sep 2016 18:42:34 GMT

I have the same problem on two z5 compact. I had a Z5 compact with this problem, but that phone got broken and was replaced with a new Z5 compact. Tonight on spotify I found out that this phone has the samt problem with the volym randomly jumping to full.

Is there a fix for this?

Re: Volume jumping on Z5 Compact

dunahan — Wed, 28 Sep 2016 18:47:49 GMT

No, no fix and it is really a problem. I am going to try to get in touch with Sony but I don't know how!

Re: Volume jump

Johnk1 — Wed, 28 Sep 2016 18:59:51 GMT

No fix that I know of, but after a while mine just fixed itself. It did it again a couple of times but seems to have been fine recently. I guess just ride it out and hope for the best. I have a feeling it might have been caused by a system update.

Re: Volume jump

dunahan — Thu, 29 Sep 2016 09:20:35 GMT

Had a chat to Sony. Started in safe mode and so no jumping. Need to find the third party app that is causing it? Any ideas?

Re: Volume jump

Johnk1 — Thu, 29 Sep 2016 09:48:44 GMT

I don't think I deleted any apps before mine righted itself but maybe one updated and fixed the problem. These are the media apps currently on mine so you may be able to rule them out as problem areas:

Stitcher
Netflix
iplayer
youtube
iplayer radio
bt sport
bbc media iplayer
now tv
spotify
all 4
amazin music

Re: Volume jump

Silver_jr — Wed, 05 Oct 2016 19:09:04 GMT

I think i may hade found the problem. I had a "call recorder" installed and after removing it i havent had any problem (yet).

Re: Volume jump

Johnk1 — Wed, 05 Oct 2016 19:19:37 GMT

Ah, that does make sense. I had one of those too. Good work man.