topic Re: Receiving multiple sms messages in Z Series

Receiving multiple sms messages

jbear37 — Wed, 27 Jul 2016 10:20:21 GMT

Hey guys, I have an Xperia Z1 and for last couple of months have started receiving multiple SMS messages, as in the same message comes through several times. It doesn't happen with every person on my contact list, but most. The same message can continue to come through every couple of hours through until the next day. If they have sent more than one message, the second and/or subsequent messages won't come through until day or days later. Very frustrating. From what I have read on other forums, this problem isn't limited to Xperia phones, however I have yet to find a solution for my model. Any ideas?

Re: Receiving multiple sms messages

Christofer — Wed, 27 Jul 2016 14:13:05 GMT

Hi @jbear37, I'm sorry to hear of this.

Have you been in contact with your operator? It sounds like the network is registering that the message has already been delivered to your phone. If your operator is unable to find anything on their end I'd suggest that you ask for a new SIM card from them and see if that helps.

Re: Receiving multiple sms messages

jbear37 — Wed, 27 Jul 2016 21:33:24 GMT

thank you, I'll try that.

Re: Receiving multiple sms messages

Christofer — Thu, 28 Jul 2016 11:28:10 GMT

Feel free to keep us updated.

Re: Receiving multiple sms messages

Miketto — Wed, 03 Aug 2016 21:31:54 GMT

I have exactly the same problem. My Operator Orange told me that my Phone (Xperia M5) does not confirm to them, that the message was delivered. How should I solve the problem with my M5?

Re: Receiving multiple sms messages

Christofer — Thu, 04 Aug 2016 14:38:50 GMT

Hi @Miketto,

Have you been able to get your SIM card replaced by your operator? If not, then I suggest that you do so and see if that helps.

Re: Receiving multiple sms messages

Miketto — Tue, 09 Aug 2016 19:48:05 GMT

@Christofer, my Operator (Orange) still claims it is the fault of my equipment. Instead of repleacing my SIM card, I replaced the Phone for few days. My old Samsung Galaxy III works perfecly with the same SIM card.
Any other advice?

Re: Receiving multiple sms messages

Miketto — Wed, 10 Aug 2016 20:44:12 GMT

Hi there.

@Christofer, I did a factory reset using the Sony Companion App. It did not help. Sometimes I get messages with few hour delay, sometimes they are multipled. When there is lon SMS (more than 160 characters) it is splited in parts and i get it with abot 30 minutes delay. When move the SIM to my old Samsung, it works always perfect and fast

Re: Receiving multiple sms messages

Christofer — Thu, 11 Aug 2016 13:36:09 GMT

@Miketto Sorry to hear that. If possible I'd still suggest that you try another SIM card in your phone to be sure. Maybe you can borrow one from a friend or a family member temporarily just to test.

Re: Receiving multiple sms messages

Miketto — Mon, 22 Aug 2016 12:49:55 GMT

Hi @Christofer.

I just got a brand new SIM and the situation is still the same - SMS are delivered to me with a delay or long SMS are splited in few parts, and are also delayed. My operator claims that the terminal (my Xperia M5) does not confirm to the operator that the message was delivered.

The version of Android is 30.1.A.1.55.

I tried to use different SMS aplications and it has not helped.

I heard there is available Marshmallow for M5 (30.2.A.0.100) but not in Poland yet?

Now I can not relay on the my Xperia M5. How can you help me, except replacement of the phones for old Samsung Galaxy SIII, that works fine.

Re: Receiving multiple sms messages

Christofer — Tue, 23 Aug 2016 14:34:09 GMT

@Miketto If your device haven't received the latest update I'd at this point suggest awaiting it to see if it helps with this. I do understand that this is inconvenient for you though and I'm sorry for that.

Regarding update availability it can vary depending on country and/or operator so I do not know when the update will be available for your device.

Re: Receiving multiple sms messages

Miketto — Wed, 05 Oct 2016 19:07:01 GMT

@Christofer I've just updated to marshmallow 30.2.A.0.110. There is still the same problem. I don't get sms or they are delivered after hours. When I send sms and request delivery confirmation, I don't recive it, sometimes at all. I can not verify if the problem is with different operator, because of simlock!

To sum up, I'm not satisfied with this cellphone.

Any last advice before I get rid of this device?

regards.

Re: Receiving multiple sms messages

Christofer — Tue, 11 Oct 2016 15:36:47 GMT

@Miketto

Sorry for the late reply.

I have encountered this before and in those cases this was due to either a faulty SIM card or related to the network, not the device itself. Because of this, testing a SIM from another operator would be the next step to troubleshoot this but I understand that this is not an option for you.

I understand that it must be very frustrating for you but I've not seen other reports of this for the M5 and I can't replicate it either which makes it hard to investigate further, sorry to say.

Re: Receiving multiple sms messages

Miketto — Sun, 16 Oct 2016 20:14:05 GMT

@Christofer

I had to send the device to www.w-support.pl to be checked.

Will see if it helps.

Re: Receiving multiple sms messages

Miketto — Thu, 20 Oct 2016 19:58:53 GMT

@Christofer

the cellphone has just came back after beeing serviced. They said it was some software issue. The pure Android is ok so far, will see.

regards,

Re: Receiving multiple sms messages

Christofer — Fri, 21 Oct 2016 13:04:31 GMT

@Miketto Thanks letting me know. Feel free to keep me updated.