topic Re: Photos not transferring to Mac. in Z Series

Photos not transferring to Mac.

PetesZ5 — Thu, 22 Dec 2016 21:08:23 GMT

Photos that are clearly visible on my phone are not transferring to my Macbook. When I connect and activate Transfer Photos, the photos in question do not appear on the photos to be transferred. I took some images the next day of the same subject, they appear and have transferred but others have not, any clues please? Peter

Re: Photos not transferring to Mac.

Uliwooly — Thu, 22 Dec 2016 21:10:08 GMT

@PetesZ5

are you certain that those photos are on your device and not just thumbnails on the album app?

Re: Photos not transferring to Mac.

PetesZ5 — Thu, 22 Dec 2016 23:40:49 GMT

Thanks for your reply. All I know is I took photos one day and they didn't transfer, took photos the next day and they transferred.

Re: Photos not transferring to Mac.

Uliwooly — Thu, 22 Dec 2016 23:47:59 GMT

@PetesZ5

Simple, clear the thumbnails from the app

settings > apps > album > storage > clear data > it WON'T delete any pictures > open the album > see if the pictures are there

Re: Photos not transferring to Mac.

PetesZ5 — Fri, 23 Dec 2016 00:01:30 GMT

Well you learn something everyday. I've never seen my images displayed that clearly before. I followed your instructions thank you but I'm not sure what I did. Are you able to explain briefly? Peter

Re: Photos not transferring to Mac.

Uliwooly — Fri, 23 Dec 2016 00:03:10 GMT

@PetesZ5

Well if you delete pictures from your phone it might take a while for them to disapear from the album app.

Re: Photos not transferring to Mac.

PetesZ5 — Fri, 23 Dec 2016 00:15:20 GMT

Thank you I'm not sure that I still understand. Moving from an iPhone to a Sony phone has been challenging in some departments. I'll try transferring again and get back to you with a result.

Re: Photos not transferring to Mac.

PetesZ5 — Fri, 23 Dec 2016 00:35:30 GMT

No change. The photos that appear in the Album are not transferring to my laptop. There must be something in my setup or phone that I'm not doing, any clues please?

Re: Photos not transferring to Mac.

Uliwooly — Fri, 23 Dec 2016 00:52:19 GMT

@PetesZ5

are you on a mac or windows?

how are you transferring the pictures?

Re: Photos not transferring to Mac.

PetesZ5 — Fri, 23 Dec 2016 00:57:27 GMT

I'm using a MacBook Pro. I'm using the Xperia Companion software.

Re: Photos not transferring to Mac.

Uliwooly — Fri, 23 Dec 2016 01:34:05 GMT

@PetesZ5

That's odd, I wasn't able to open the pictures but I am able to transfer the files, which folder do you have the pictures ?

If you took the pictures with the regular camera they will be under

Internal storage > DCIM > 100Andro

You can also use Android File Transfer

Re: Photos not transferring to Mac.

PetesZ5 — Fri, 23 Dec 2016 02:02:49 GMT

I use the camera in the phone so the photos should be located in the default location which I assume is as you've described above. I note under DCIM folder is a sub folder called thumbnails as well as a sub folder called XPERIA.

Re: Photos not transferring to Mac.

Uliwooly — Fri, 23 Dec 2016 02:06:46 GMT

@PetesZ5

If you use different cameras such as Time Lapse, Timeshift burst, etc, the pictures will be stored under XPERIA

Re: Photos not transferring to Mac.

PetesZ5 — Fri, 23 Dec 2016 02:10:22 GMT

Could you tell what the Android File transfer ap is called please? I can't find it in Google Play under that title.

Re: Photos not transferring to Mac.

Uliwooly — Fri, 23 Dec 2016 02:29:02 GMT

@PetesZ5

https://www.android.com/filetransfer/

Re: Photos not transferring to Mac.

Rickard — Fri, 23 Dec 2016 07:52:41 GMT

In the phones album app, could you locate a picture that doesn't transfer, open it, tap [menu] (3 dots) -> Details and check what it says under "File path"?

Re: Photos not transferring to Mac.

PetesZ5 — Fri, 23 Dec 2016 20:14:48 GMT

The file path of an image that has not transferred is: /storage/54E1-7126/DCIM/100ANDRO/DSC_0148

Now the odd thing is I have another image that has transferred with the same file name (DSC_0148) but with a different address:

/storage/emulated/0/DCIM/100ANDRO/DSC_0148

Does that help?

Peter

Re: Photos not transferring to Mac.

Rickard — Tue, 27 Dec 2016 06:29:28 GMT

It seems it might be pictures that are stored on your SD card that's not being transferred in that case though you might need to check a few more to be sure of this. The first path is your SD card and the 2:nd is the internal storage of the phone.

If you browse the phone from Xperia Companion or Android File Transfer and select the SD card instead of the internal storage, can you see that picture under DCIM\100ANDRO?

Re: Photos not transferring to Mac.

PetesZ5 — Sun, 01 Jan 2017 08:11:32 GMT

Thank you Rickard and uliwooly for your help in getting this matter resolved.