topic Re: Z5 Premium - LCD Cracked after Overheating in Z Series

Z5 Premium - LCD Cracked after Overheating

Third — Fri, 23 Dec 2016 13:46:43 GMT

Hi all,

Repair comments when I had setup the repair via My Sony.

Whilst the phone was on charge overnight the phone had overheated and the screen had cracked due to the heat; the screen was replaced a few months ago and I feel as I have been let down by Sony due to the many problems with the phone. The microphone is quiet when you are using it to make a call and the receiver can't hear you that well. The headphone jack is also loose and the left channel is quieter than the right. I would like a replacement Z5 Premium due to the number of issues I have had. Due to the phone not functioning properly I have been unable to respond to important calls and sms.

The phone had overheated and the screen had cracked (see pictures below). Upon sending the phone in for repair and the worst repair agent SBE has deemed it out of warranty and they have raised a quotation for a new LCD which I would have to pay for even though the phone had overheated. I had placed a glass screen protector which had not cracked but I had removed it prior to sending it in.

I have escalated this to the Escalations team who will contact me back after they complete further testing to find out what had occured.

Re: Z5 Premium - LCD Cracked after Overheating

Uliwooly — Fri, 23 Dec 2016 13:51:27 GMT

@Third

I'm sorry to hear about your issue but the phone can't overheat, the phone will stop myriad applications and services if it gets hot, and if it gets too hot it will shutdown, unless you have rooted and/or overclocked the cpu or mod the firmware this shouldn't happen.

You have already reported an issue with the headphones

http://talk.sonymobile.com/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Headphone-left-ear-bud-very-low-volume-Z5-Premium/td-p/1139756

this is a user based forum, you have to stay in contact with your Local support, again, it's unlikely that the screen cracked because of the device getting too hot.

Re: Z5 Premium - LCD Cracked after Overheating

Third — Fri, 23 Dec 2016 13:56:49 GMT

Well then how can you explain my glass screen protector to be intact which was applied but the screen underneat cracked? The phone has overheated ever since I updated the software!

Re: Z5 Premium - LCD Cracked after Overheating

ytheekshana — Sat, 24 Dec 2016 10:32:27 GMT

how Can i open this battery test

Re: Z5 Premium - LCD Cracked after Overheating

Uliwooly — Mon, 26 Dec 2016 19:41:54 GMT

@Third

the glass it's NOT fixed to the housing, so even if you drop a phone, it might not shatter if the impact was on the back or the housing, just common sense.

Re: Z5 Premium - LCD Cracked after Overheating

Uliwooly — Mon, 26 Dec 2016 19:42:10 GMT

@ytheekshana

Elaborate

Re: Z5 Premium - LCD Cracked after Overheating

Third — Mon, 26 Dec 2016 21:09:58 GMT

Like I mentioned the phone was not dropped on the front or back! I understand common sense and I feel as you're not making any sense. Thank you for providing all answers.

Re: Z5 Premium - LCD Cracked after Overheating

ytheekshana — Tue, 27 Dec 2016 05:17:24 GMT

Battery test which is in the screenshots of the first post

Re: Z5 Premium - LCD Cracked after Overheating

SuperMan1986 — Tue, 27 Dec 2016 06:20:27 GMT

yup my phone stock rom at40C, 50% performence

at 50c (happen only if use with VR set) unless the max avarage is 43C

then 50C+ the phone dont even chrage unless the temparture is back to normal

but i did readed somewhere when someone goo with this phone from extrame cold to hot place

the glass shatter

Re: Z5 Premium - LCD Cracked after Overheating

Uliwooly — Wed, 28 Dec 2016 19:56:38 GMT

@ytheekshana

Service Menu

open the phone app >>> Dial *#*#7378423#*#* >>> wait > wait > Service tests > Battery health test

@Third

Elaborate was towards @ytheekshana

Re: Z5 Premium - LCD Cracked after Overheating

ytheekshana — Wed, 28 Dec 2016 22:59:20 GMT

@uliwooly

I went to the service tests...But the Battery Test was missing

All I have was the following tests

My device is Xperia Z5 Premium E6853 - Android 6.0.1 - 32.2.A.0.305 - Customized TW

Re: Z5 Premium - LCD Cracked after Overheating

ytheekshana — Sun, 08 Jan 2017 15:37:47 GMT

bump