topic Re: Security back up doesn't work. in Z Series

Security back up doesn't work.

Akrantz — Fri, 04 Nov 2016 06:34:20 GMT

My security back up freezes at 50%. Tried to do it manually but it's The same.

Re: Security back up doesn't work.

Emir1 — Fri, 04 Nov 2016 10:01:34 GMT

Hi @Akrantz, I am sorry to hear that.

Could you please let me know which specific back up you are referring to? Where do you go inside your device in order to back it up?

Let me know some more details and I'll do my best to assist you!

Re: Security back up doesn't work.

Kuba5262 — Mon, 07 Nov 2016 12:20:59 GMT

My Z3C has the same behaviour with sony's backup app.

I have set auto backup at my gmail account (cloud) every week during charging and wifi connected.

Auto mode freeze at 50% and randomly manual backup to the cloud works...

I have CE1 customization with 23.5.A.1.291 compilation.

regards,

Re: Security back up doesn't work.

Emir1 — Mon, 07 Nov 2016 13:23:10 GMT

Hi @Kuba5262, I'm sorry about that.

Could you try to remove all back up categories, and then check one to see if that is backed up - then keep on adding one category until you run in to the behaviour? That way, you'll see at which category the behaviour occurs and we can troubleshoot from there.

Let me know how it went!

Re: Security back up doesn't work.

Kuba5262 — Mon, 07 Nov 2016 14:55:27 GMT

It looks like xperia home layout fault to do its backup...other options freeze at 50%, xperia home 0%

xperia home version 10.0.A.0.63

regards,

Re: Security back up doesn't work.

Emir1 — Mon, 07 Nov 2016 15:30:46 GMT

So if you untick that specific box, the back up completes? Or did I misunderstand you?

Re: Security back up doesn't work.

Kuba5262 — Mon, 07 Nov 2016 20:07:08 GMT

It completes if i untick applications backup

I've checked it - it is not complete when i try to backup aplications, freeze at 50% and xperia home layout doesn't start to do backup

Re: Security back up doesn't work.

Akrantz — Mon, 07 Nov 2016 20:19:39 GMT

Same for me. I unchecked the app backup. And now it works. Thanks for the help all of you! I guess the apps doesn't need backup.

Re: Security back up doesn't work.

Kuba5262 — Mon, 07 Nov 2016 20:24:40 GMT

needed or unneeded - it has work before...my backup malfunction is about two weeks old

Re: Security back up doesn't work.

Akrantz — Mon, 07 Nov 2016 20:34:07 GMT

Might gave something to do with the latest update. Let's hope they fix it. Most important stuff gets saved now anyway. Thanks to you guys.

Re: Security back up doesn't work.

Emir1 — Tue, 08 Nov 2016 08:08:10 GMT

Hey @Akrantz, happy to hear that it's now resolved!

As far as the applications back up goes, I suspect that you may have app data which exceeds 100MB? The cloud storage is limited to 100MB of data, so usually while backing up app data you exceed this limit which would be the cause of the back up not finishing.