topic Re: Loss of message notification light after upgrade in Z Series

Loss of message notification light after upgrade

Hallett505 — Thu, 22 Sep 2016 02:04:31 GMT

This morning (22 September 2016) I accepted the updrade to version 23.5 A1. 291 and since then I have noticed that my message notification light no longer works. So far I have disabled stamina mode and performed a restart but the issue still persists. Any suggestions for a fix would be most welcome.

Re: Loss of message notification light after upgrade

Uliwooly — Thu, 22 Sep 2016 02:23:09 GMT

Does the notification LED work at all?

Re: Loss of message notification light after upgrade

Hallett505 — Thu, 22 Sep 2016 02:28:59 GMT

Well it was yesterday, before the upgrade

Re: Loss of message notification light after upgrade

CameronT — Thu, 22 Sep 2016 02:29:42 GMT

Hi @Hallett505,

Welcome to the community.

That's very peculiar. As uliwooly asked, do you see the notification light at all? For example, when you plug in your phone to charge, is there the charging light?

Can you please also test your phone in safe mode and see if the same issue occurs?

Re: Loss of message notification light after upgrade

Uliwooly — Thu, 22 Sep 2016 02:30:04 GMT

Maybe the issue is not the update but it will be wise to repair the phone with XC

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Loss of message notification light after upgrade

Hallett505 — Thu, 22 Sep 2016 02:33:04 GMT

Yes, I just plugged in to recharge (the battery has lost 40% in 4 hours by the way, which is way more than usual) and yes the nofication light is on (dark orange) showing that recharging is occuring

Re: Loss of message notification light after upgrade

CameronT — Thu, 22 Sep 2016 02:36:19 GMT

@Hallett505,

Does this happen with all app notifications? Or just messaging for example?

Re: Loss of message notification light after upgrade

Hallett505 — Thu, 22 Sep 2016 02:40:04 GMT

I started in safe mode and sent a text and teh notification light flashed a few times but then stopped

Re: Loss of message notification light after upgrade

CameronT — Thu, 22 Sep 2016 02:41:42 GMT

@Hallett505,

Try going to Settings > Apps > Messaging > Force Stop > Storage > Clear Data, then restart your phone and test it again.

If it is still doing it, do the software repair uliwooly suggested as it is likely to resolve this issue.

Re: Loss of message notification light after upgrade

Hallett505 — Thu, 22 Sep 2016 03:06:49 GMT

Thanks, after restarting it a couple of times and running in safe mode and then back to normal, it now works!! All good!

Re: Loss of message notification light after upgrade

CameronT — Thu, 22 Sep 2016 03:18:52 GMT

Great! Glad it's working again