topic Re: Xperia Z5 Compact not receiving 4G signal with Rogers Canada in Z Series

Xperia Z5 Compact not receiving 4G signal with Rogers Canada

Hip_The_King — Sun, 09 Oct 2016 15:20:17 GMT

Hi everyone,

I just got my Xperia Z5 Compact from my dad, but the problem is that I can not get 4G signal with Rogers Canada.

I asked support from Rogers and they said since Rogers does not carry the Xperia Z5 Compact, and my sim is working properly with other phones, they cannot offer me help.

But the funny thing is that my dad's sim, a Rogers sim, is working properly with this Z5 Compact, but mine is not.

Can someone help me? Thank you!

Re: Xperia Z5 Compact not receiving 4G signal with Rogers Canada

Uliwooly — Sun, 09 Oct 2016 18:08:14 GMT

Is the phone working with Rogers 4G LTE with your dad's SIM card? if it's not then it might be a compatibility issue.

Re: Xperia Z5 Compact not receiving 4G signal with Rogers Canada

Hip_The_King — Sun, 09 Oct 2016 20:15:41 GMT

Hi Uliwood,

I just tried my dad's sim card again, it didn't have 4G anymore, weird.

So, how can I fix this compatibility issue?

Re: Xperia Z5 Compact not receiving 4G signal with Rogers Canada

Uliwooly — Sun, 09 Oct 2016 20:48:42 GMT

Settings > about phone > which Z5 version do you have?

Re: Xperia Z5 Compact not receiving 4G signal with Rogers Canada

Hip_The_King — Sun, 09 Oct 2016 21:05:36 GMT

Xperia Z5 Compact, Model number is E5803, Android 6.0.1, build number 32.2.A.0.305

The phone is from US

Re: Xperia Z5 Compact not receiving 4G signal with Rogers Canada

Uliwooly — Sun, 09 Oct 2016 21:12:26 GMT

LTE band 1(2100), 2(1900), 3(1800), 4(1700/2100), 5(850), 7(2600), 8(900), 12(700), 17(700), 20(800), 28(700), 38(2600), 40(2300) - E5803, E5823

Rogers LTE 4 7 12

it should be compatible, how old is the SIM card? have they enabled 4G LTE with your account?

Re: Xperia Z5 Compact not receiving 4G signal with Rogers Canada

Hip_The_King — Sun, 09 Oct 2016 21:18:00 GMT

It's a brand new sim card, and I do have LTE enabled on my account. I put my sim into 3 other Xperia phones and they all have LTE

Re: Xperia Z5 Compact not receiving 4G signal with Rogers Canada

Uliwooly — Sun, 09 Oct 2016 21:21:57 GMT

Do you have the correct APN settings?

Re: Xperia Z5 Compact not receiving 4G signal with Rogers Canada

Hip_The_King — Sun, 09 Oct 2016 21:26:18 GMT

Yes, I have it as Ltemobile.apn

The "contents" of the APN is corrected too. I asked Rogers Canada and they guided me through that, still doesn't work.

Re: Xperia Z5 Compact not receiving 4G signal with Rogers Canada

YoGem — Sun, 09 Oct 2016 21:27:17 GMT

If you go in settings, more, cellular network: is the preferred network set as LTE?

Re: Xperia Z5 Compact not receiving 4G signal with Rogers Canada

Hip_The_King — Mon, 10 Oct 2016 00:03:17 GMT

Hi,

Preferred network type has already been set to LTE(preferred)/WCDMA/GSM but it;s still no working

Re: Xperia Z5 Compact not receiving 4G signal with Rogers Canada

Uliwooly — Mon, 10 Oct 2016 00:07:30 GMT

Here in the US with AT&T they have to enable this service with each account, so that could be the problem here

Re: Xperia Z5 Compact not receiving 4G signal with Rogers Canada

Hip_The_King — Mon, 10 Oct 2016 00:10:13 GMT

Re: Xperia Z5 Compact not receiving 4G signal with Rogers Canada

Hip_The_King — Mon, 10 Oct 2016 00:12:09 GMT

So how can I fix this?

Re: Xperia Z5 Compact not receiving 4G signal with Rogers Canada

CameronT — Mon, 10 Oct 2016 00:23:19 GMT

Hi @Hip_The_King,

I am sorry you're experiencing this issue. Do you get any mobile data? For example 3G? Or do you have no mobile data access at all?

Re: Xperia Z5 Compact not receiving 4G signal with Rogers Canada

Hip_The_King — Mon, 10 Oct 2016 00:26:11 GMT

Hi @cameronT

I am not receiving any mobile data at all. I can make call and text messages, but no data, no 3G
My "Mobile Data" and "LTE" icons are on

Re: Xperia Z5 Compact not receiving 4G signal with Rogers Canada

CameronT — Mon, 10 Oct 2016 00:28:29 GMT

@Hip_The_King,

Can you please go to Settings > More > Internet Settings.

This will download the internet settings for your network, in case there is a mistake or typo in any of the settings.

Re: Xperia Z5 Compact not receiving 4G signal with Rogers Canada

Hip_The_King — Mon, 10 Oct 2016 00:30:55 GMT

Thank you CameronT

Re: Xperia Z5 Compact not receiving 4G signal with Rogers Canada

CameronT — Mon, 10 Oct 2016 00:36:50 GMT

@Hip_The_King

Glad to help :). It's working now?

Re: Xperia Z5 Compact not receiving 4G signal with Rogers Canada

Hip_The_King — Mon, 10 Oct 2016 00:40:18 GMT

Yes, it is.

Not sure what was changed. From what I can see, the only changed info was the name of the APN. Now it is Rogers Internet.