topic Re: No 4G after .305 update in Z Series

No mobile data after upgrading Z5 Compact to 32.2.A.0.305

simendsjo — Tue, 11 Oct 2016 16:45:48 GMT

I just upgraded my Z5 compact, and lost all mobile data access.

EDIT: I'm located in Norway and have Telenor as the operator.

I've tried rebooting my phone, often after each setting change, with no effect.

I've tried:

- Checked the data provider

- Turned off and on again Mobile Data

- Turning off Roaming

- Turning off Power Saving

- Changing to 3G only

- Changing to 4G

- Redownloaded Internet Settings from the network provider

- .. and probably more

Nothing seems to work. There doesn't seem to be a problem with my network provider, which I didn't expect as it happened immediately (I think - had mobile access some hours earlier) after upgrading.

Is someone else experiencing the issue and/or knows a fix?

Re: No mobile data after upgrading Z5 Compact to 32.2.A.0.305

Kaken — Tue, 11 Oct 2016 18:08:58 GMT

Same problem.. Xperia Z5. (~~seemingly no problem with the~~ operator Telenor in norway.)

Re: No mobile data after upgrading Z5 Compact to 32.2.A.0.305

Jeg5 — Tue, 11 Oct 2016 18:46:09 GMT

Same problem Z5 compact, Telenor

Re: No mobile data after upgrading Z5 Compact to 32.2.A.0.305

Uliwooly — Tue, 11 Oct 2016 18:56:35 GMT

I'm sorry to hear about this issue, could you test a different SIM card? if not, you might want to repair the phone with XC

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: No mobile data after upgrading Z5 Compact to 32.2.A.0.305

Roy1970 — Tue, 11 Oct 2016 19:02:42 GMT

Same problem with my xperia z5 compact. Operator is telenor.

Re: No mobile data after upgrading Z5 Compact to 32.2.A.0.305

kolstae — Tue, 11 Oct 2016 19:03:02 GMT

Same problem - Z5 compact Telenor

Re: No mobile data after upgrading Z5 Compact to 32.2.A.0.305

simendsjo — Tue, 11 Oct 2016 19:07:46 GMT

I don't have access to another SIM-card or a Windows or OSX. Do you have the software available for GNU/Linux somewhere?

Re: No mobile data after upgrading Z5 Compact to 32.2.A.0.305

Rafael_rtg — Tue, 11 Oct 2016 19:10:35 GMT

I had the same problem, however I restarted the apparatus and returned to operating;

Try, take and put the Chip, and restart.
Or call service provider, to update the connection (I had this problem in the last update, i called service provider, they did something, asked to reboot the apparatus and returned).

Re: No mobile data after upgrading Z5 Compact to 32.2.A.0.305

Ats1 — Tue, 11 Oct 2016 19:33:38 GMT

Same problem. Sony must solve this.

Re: No mobile data after upgrading Z5 Compact to 32.2.A.0.305

arisnes — Tue, 11 Oct 2016 20:04:39 GMT

Same problem with Z5 compact. Provider TalkMore (telenor)

This should be fixed by Sony immediately!

Re: No mobile data after upgrading Z5 Compact to 32.2.A.0.305

Jeg5 — Tue, 11 Oct 2016 21:22:53 GMT

Edit, Solved by sms: fiks Internett to 1999 (telenor sends you a new setup).

Re: No mobile data after upgrading Z5 Compact to 32.2.A.0.305

prey — Tue, 11 Oct 2016 22:05:36 GMT

Same problem with Z5, No mobile data after upgrade. In Norway with Telenor.
Tried everything incl full factory reset with and without backup. After doing the full factory reset, I even lost call possibility unless I use 'call over wifi'..

Har a customer drop by ny shop today, Z5 Compact, and same problem there too. Downloading the Telenor isp info did not fix anything.

Re: No mobile data after upgrading Z5 Compact to 32.2.A.0.305

Ianmt — Wed, 12 Oct 2016 05:50:25 GMT

Same problem.
Got in touch with customer service in Telenor. Sent a textmessage to 1999 with the text "fiks internett".
Problem solved.

Re: No mobile data after upgrading Z5 Compact to 32.2.A.0.305

Roy1970 — Wed, 12 Oct 2016 06:49:06 GMT

SMS: "fiks internett" to "1999" solved the problem.

Re: No mobile data after upgrading Z5 Compact to 32.2.A.0.305

Enokva — Wed, 12 Oct 2016 06:50:51 GMT

This worked for me:

I sent an SMS to 1999 with the following text: Fiks internett

Ref: https://www.telenor.no/privat/kundeservice/mobilhjelp/internettpamobilen/

Click the element "Last ned oppsettet for MMS og Internett her"

Re: No mobile data after upgrading Z5 Compact to 32.2.A.0.305

Kaken — Wed, 12 Oct 2016 06:51:30 GMT

The "fiks internett" solution, did not work for me..

Sending the message gives the following immediate reply:
«Du vil om kort tid motta oppsett for internet til din Nokia 206. Lagre oppsettet når du mottar oppsettsmeldingen.»

Then nothing..

Re: No mobile data after upgrading Z5 Compact to 32.2.A.0.305

Roy1970 — Wed, 12 Oct 2016 06:55:03 GMT

Remember to restart your phone. And make sure you turn off wifi to see if you 4g is back

Re: No mobile data after upgrading Z5 Compact to 32.2.A.0.305

rakrakkrakk2 — Wed, 12 Oct 2016 08:23:04 GMT

Sending "fiks internett" to 1999 worked for me aswell! Telenor, Norway, as the others.

Re: No mobile data after upgrading Z5 Compact to 32.2.A.0.305

Vegar — Wed, 12 Oct 2016 08:59:28 GMT

Same problem on my Z5 Compact, Telenor. Still no fix that works for me

What i have tried so far:

Delete the APN settings and setting them up manually.
"Fiks Internett" to 1999. My phone do not recive any settings. Telenor see all my request queueing up in their system, but my phone do not want to recive the settings. They said there was nothing they could do, the problem had to be fixed by Sony.
Turning on/off phone a bunch of times.
Turning roaming on/off
Turning 4G off
Ordering new settings from the settings meny on the phone. My phone then recives the settings, and they are a complete match to the settings that Telenor refers to on their site. But still no luck.

Edit: It finally works again! Did the same as Kaken, changed telenor.smart, to telenor.

Did this yesterday, but it did not work then. And i have had the same settings earlier today, without any luck..

Anyhow, everything back to normal :smileysmileythumbsup:

Re: No mobile data after upgrading Z5 Compact to 32.2.A.0.305

prey — Wed, 12 Oct 2016 10:42:32 GMT

Update. For my customer with the Z5 Compact, the fiks internett sms to 1999 worked fine.

For my Z5 wich have been factory reset, it still doesnt work..