topic Re: Can't deactivate screen lock in Z Series

Can't deactivate screen lock

Soefarer — Sun, 27 Nov 2016 08:17:57 GMT

The option of switching off screen lock is light gray in my settings, prompting "disabled by administrator, encryption policy or credential storage". What can I do to switch off the screen lock?

Re: Can't deactivate screen lock

_alexdon_ — Sun, 27 Nov 2016 09:20:23 GMT

Check the apps you have set as administrator under settings - security - device administrators. Reply with the names. You might also have an exchange account set up which enforces you to use PIN or some other measure of security.

Re: Can't deactivate screen lock

Soefarer — Sun, 27 Nov 2016 10:04:53 GMT

In Device Administrators the only app that was ticked was Protection by my Xperia. I released it, nothing is ticked now, but the problem persists.

Re: Can't deactivate screen lock

_alexdon_ — Sun, 27 Nov 2016 13:34:33 GMT

In this case, you should go to settings - security and try to clear credentials and/or take a look if you haven't added a guest account.

Re: Can't deactivate screen lock

Soefarer — Sun, 04 Dec 2016 11:34:34 GMT

That worked, thank you. By error, I accepted my last question as solution. Can't find how to undo that, I'm sorry!

Re: Can't deactivate screen lock

_alexdon_ — Sun, 04 Dec 2016 13:29:51 GMT

Anytime.