topic Re: Xperia Z3 battery not charging in Z Series

Xperia Z3 battery not charging

gyangrv8 — Thu, 13 Oct 2016 02:33:35 GMT

Battery wa around 55%.After half an hour I saw it was switched off,when I switched on,I saw battery was 4% n it automatically got switched off.Again I switched it on and I saw battery was 3% n again it automatically got switched off..I put it on charging,it took charging twice but again stopped within seconds and after that it's not charging at all..What should I do?? Please help me.

Re: Xperia Z3 battery not charging

CameronT — Thu, 13 Oct 2016 02:39:45 GMT

Hi @gyangrv8,

Welcome to the community.

I am sorry to hear your device is not charging. Let's do a couple of tests to isolate the problem.

Can you please hold the power button and the volume up button, and tell me if it vibrates?

Re: Xperia Z3 battery not charging

gyangrv8 — Thu, 13 Oct 2016 02:51:24 GMT

No..it doesn't vibrate

Re: Xperia Z3 battery not charging

CameronT — Thu, 13 Oct 2016 03:00:17 GMT

@gyangrv8,

I see. Can you please test other cables/chargers?

Re: Xperia Z3 battery not charging

gyangrv8 — Thu, 13 Oct 2016 03:05:44 GMT

No response from the cellphone at all.

Re: Xperia Z3 battery not charging

gyangrv8 — Thu, 13 Oct 2016 03:07:43 GMT

@CameronT,
What problem do you think might have been?

Re: Xperia Z3 battery not charging

CameronT — Thu, 13 Oct 2016 03:09:53 GMT

@gyangrv8,

It sounds like an issue with your battery. You could try a software repair using Xperia Companion but I think it's best if you contact your Local support team for a repair.

Re: Xperia Z3 battery not charging

gyangrv8 — Thu, 13 Oct 2016 03:17:19 GMT

Battery is non-removable so how battery will be replaced???

Re: Xperia Z3 battery not charging

CameronT — Thu, 13 Oct 2016 03:30:07 GMT

@gyangrv8,

Your local repair centre has specialised tools that will help them open the device and replace the battery.