https://community.sony.hr/t5/z-series/trouble-with-headphones-since-latest-update/m-p/3517978#M98429 Hi @Didrik<BR />I've tried several different headphones, including the ones that came with the phone. They all have the same problem. Wed, 24 Aug 2016 18:37:48 GMT cecjohn 2016-08-24T18:37:48Z https://community.sony.hr/t5/z-series/trouble-with-headphones-since-latest-update/m-p/3517976#M98427 Since the latest update, I've had trouble connecting headphones to my phone. There's a buzzing sound and I have to turn the plug in different ways tog get any sound at all. There's no problem when I use the speakers. It seems unlikely that this problem doesn't have anything to do with the update? Any help appriciated! Wed, 24 Aug 2016 12:37:20 GMT https://community.sony.hr/t5/z-series/trouble-with-headphones-since-latest-update/m-p/3517976#M98427 cecjohn 2016-08-24T12:37:20Z https://community.sony.hr/t5/z-series/trouble-with-headphones-since-latest-update/m-p/3517977#M98428 <P>Hello&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/837260">@cecjohn</A>!</P> <P>Does the same thing happen with every headset you connect to your phone or does this only happen with one particular headset? Have you been able to try this using a Sony original headset?</P> Wed, 24 Aug 2016 14:35:40 GMT https://community.sony.hr/t5/z-series/trouble-with-headphones-since-latest-update/m-p/3517977#M98428 Didrik 2016-08-24T14:35:40Z https://community.sony.hr/t5/z-series/trouble-with-headphones-since-latest-update/m-p/3517978#M98429 Hi @Didrik<BR />I've tried several different headphones, including the ones that came with the phone. They all have the same problem. Wed, 24 Aug 2016 18:37:48 GMT https://community.sony.hr/t5/z-series/trouble-with-headphones-since-latest-update/m-p/3517978#M98429 cecjohn 2016-08-24T18:37:48Z https://community.sony.hr/t5/z-series/trouble-with-headphones-since-latest-update/m-p/3517979#M98430 <P>If you need to turn the plug different ways to get any sound at all then it might unfortunately be hardware-related, in that case you will need to have your device sent to an authorized service centre. Contact your&nbsp;<A href="https://community.sony.co.uk/t5/c-sonymobile/Local+support/pd-p/contact_us" class="lia-product-mention" data-product="13-1">Local support</A>&nbsp;for information on how to send it in.</P> <P>There are however a few more things you can try. Does the same thing happen while your device is rebooted to&nbsp;<A href="https://community.sony.co.uk/t5/c-sonymobile/safe+mode/pd-p/safe_mode" class="lia-product-mention" data-product="187-1">safe mode</A>?</P> <P>You can also try clearing data for the Smart Connect app, go to Settings &gt; Apps &gt; Smart Connect &gt; Storage &gt; Clear data followed by rebooting your phone.</P> <P>I you think this is software-related I recommend performing a&nbsp;<A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+Xperia+Companion/pd-p/software_repair_2" class="lia-product-mention" data-product="190-1">software repair using Xperia Companion</A>. If that doesn't help I suggest you have your device sent to and examined by a service centre.</P> Thu, 25 Aug 2016 07:17:45 GMT https://community.sony.hr/t5/z-series/trouble-with-headphones-since-latest-update/m-p/3517979#M98430 Didrik 2016-08-25T07:17:45Z https://community.sony.hr/t5/z-series/trouble-with-headphones-since-latest-update/m-p/3517980#M98431 <P>Hey @cecjohn,</P><P>I've seen this happen with a few Z3 Compacts now. Two of my close friends have had the exact same issue. They contacted Sony and got a replacement/repair arranged free of charge... so if you haven't sorted it, I suggest you do this ASAP.</P><P>This appears to be a known hardware issue.</P> Wed, 07 Sep 2016 07:51:16 GMT https://community.sony.hr/t5/z-series/trouble-with-headphones-since-latest-update/m-p/3517980#M98431 mojiwa 2016-09-07T07:51:16Z