topic Re: KD43x72k in General chat

KD43x72k

stbromf54 — Fri, 27 Jan 2023 19:53:36 GMT

I’ve had this TV for 3 months and have experienced continual problems with antenna reception.
I have a new Aerial ,a booster and filter installed.The aerial engineer has tested twice and all channels should be constantly available.

The TV will suddenly drop a batch of channels.Sometimes HD channels and later non HD.

A reset will bring the channels back but not always.

Fast coming to the conclusion there is a problem with the TV.Any one else experiencing this or have theory on what is occurring here?

Re: KD43x72k

HannahEd01 — Tue, 31 Jan 2023 13:56:02 GMT

Hey stbromf54, please follow the sequence below, and test after each step:

-Unplug the TV from the mains for two minutes while disconnecting any external devices, including the aerial.

-Make sure your TV is up-to-date, following the steps here: https://www.sony.co.uk/electronics/support/lcd-tvs-android-x72k_x73k-series/kd-43x72k/software/00281548

-Unplug the TV, remove the aerial, tune the TV while the aerial is out. You won't get any channels.

Repeat the step while connecting the aerial, then restart your TV.

-Reset the TV to the factory settings: https://helpguide.sony.net/tv/jaepm2/v1/en/3_8_factory_reset.html?hl=reset

-If possible, test the aerial with another TV.

Let me know how it goes, please.

Re: KD43x72k

stbromf54 — Sat, 04 Feb 2023 09:52:51 GMT

Thanks for your reply and the information.I have other issues with this TV,however I will use your recommended actions when I can.