topic Regestered products in General chat

Regestered products

Sealby22 — Thu, 01 Oct 2015 14:53:10 GMT

Hi does anyone know where all the regestered products have gone from your account section? ive logged in and all mine have dissapered? very confusing....

Re: Regestered products

MartiniJosh — Wed, 24 Feb 2016 18:51:31 GMT

Try contacting the customer service, might just be a bug.

Re: Regestered products

Thalamus. — Wed, 24 Feb 2016 20:03:47 GMT

Hi Sealby22,

are you using the same email addressto log-in to the Sony Community that you used to register your products??

Re: Regestered products

Sealby22 — Wed, 24 Feb 2016 23:03:07 GMT

Hi, thanks for your reply, yes it's the same email address

Re: Regestered products

Sealby22 — Wed, 24 Feb 2016 23:04:09 GMT

Hi I tried that and nobody seems to want to help, I'm still waiting for a reply

Re: Regestered products

Thalamus. — Wed, 24 Feb 2016 23:20:14 GMT

Hi,

so when you click on My Sony at the top right of this web page & select Registered Products none of your products that you registered are listed??

Re: Regestered products

Sealby22 — Wed, 24 Feb 2016 23:29:15 GMT

Yeah that's right, all that's there is what I've registered since everything else had disappeared

Re: Regestered products

Thalamus. — Wed, 24 Feb 2016 23:54:19 GMT

Hi,

I can't promise anything but let me see if any of my contacts within Sony can help, if I get any feedback I'll update this thread..

Re: Regestered products

Sealby22 — Wed, 24 Feb 2016 23:57:22 GMT

Thank you very much, that would be fantastic if they could, I'd really appreciate that

Re: Regestered products

Thalamus. — Thu, 25 Feb 2016 09:42:42 GMT

Morning..

I have received some feedback, did you possibly register 15 products using your talktalk email account??

I have also been told that 3 products are registered against your current/community email address..

Do you still use your Talktalk email address??

Re: Regestered products

Sealby22 — Thu, 25 Feb 2016 09:51:44 GMT

Good morning, oh that's great news, thanks, yes I did have some against my talktalk email, then I changed my email address as I got a Sony mobile and wanted to keep all emails addresses the same, I do till use that email address yes, I did try logging on with both emails, but when I logged in with talktalk it get reverting to Gmail?

Re: Regestered products

Thalamus. — Thu, 25 Feb 2016 12:00:10 GMT

Further update..

It would appear that even thought the email addresses are different the ID of your MySony account is the same which could explain why you are not able to see the products you registered with your Talktalk email address..

Sony are looking into fixing this for you & again once I receive any feedback I'll update this thread..

Re: Regestered products

Sealby22 — Thu, 25 Feb 2016 12:02:26 GMT

Hello again, thank you very much for your time and effort in helping me, I really do appreciate it.

Re: Regestered products

Thalamus. — Tue, 01 Mar 2016 15:41:32 GMT

Just letting you know that Sony are still looking into a fix to link your registered products..

Re: Regestered products

Sealby22 — Wed, 02 Mar 2016 09:22:50 GMT

Thank you very much for the update, hopefully they will manage to sort it.

Re: Regestered products

Sealby22 — Mon, 14 Mar 2016 16:20:29 GMT

Hi, Good afternoon, I was just wondering if you had any more feedback yet?

Re: Regestered products

Thalamus. — Mon, 14 Mar 2016 16:47:38 GMT

Hi,
no nothing as yet but let me see if I can get some kind of update..

Re: Regestered products

Thalamus. — Tue, 15 Mar 2016 13:17:10 GMT

Hi,

just got a reply from my contact & he believes Sony will attempt to migrate your missing 15 products to your newer MySony account..

You may notice this before I get an update from my contact so could you update this thread please?

Re: Regestered products

Thalamus. — Tue, 15 Mar 2016 14:19:36 GMT

@Sealby22 just be informed that the migration has been completed so your current MySony account should hopefully now contain all of your registered products, could you please check & confirm..

Re: Regestered products

Sealby22 — Tue, 15 Mar 2016 15:16:24 GMT

Good afternoon, well it looks like something has happened, thank you very much for all your time and effort in helping me, I really appreciate it, thank you very much.