topic Re: Play Memories Home Crash in General chat

Play Memories Home Crash

harveywetdog — Mon, 06 Oct 2014 19:46:16 GMT

Is anyone else having problems with the latest version of play memories home on windows 8? Since the latest update all I get is "the browser stopped working". Any clues? I've asked Sony and I've uninstalled and re-installed but still the same.

Re: Play Memories Home Crash

Salikh — Fri, 21 Nov 2014 14:23:47 GMT

"the browser stopped working" title any time when i try start Play Memories Home 😞

Is it a problem of W8.1, or program bug?

Re: Play Memories Home Crash

harveywetdog — Sun, 23 Nov 2014 20:30:04 GMT

Not sure but it has started behaving again now. Must have been a Windows issue because it had worked fine for months. All fixed thank you.

Sent from David Robinson's iPhone

Re: Play Memories Home Crash

Seriola — Sat, 03 Jan 2015 03:05:03 GMT

I have had the exact same problem. Have three times downloaded the latest software but note that there is a warning that unless win8.1 was factory installed, it may not allow Play Memories Home to function.

Just upgraded my existing computer from Win7 to Win 8.1 and have lost several software items that no longer function. Frustrating!!!. Hopefully Sony and/or Microsoft will come up with a fix as PMH workewd just fine on Win 7.

Any suggestionsd anyone?

Re: Play Memories Home Crash

harveywetdog — Sun, 04 Jan 2015 07:48:56 GMT

I've just checked and my version is working again now. However it is telling me a new version of PMH is available so I'm in two minds whether to update? I find PMH very useful for the initial editing of videos and for saving frames from videos.

The real frustration is the support guys just don't seem to recognise the problem and just tell you to get the PC rebuilt - not helpful!!

Re: Play Memories Home Crash

Borderstorm — Fri, 26 Jun 2015 10:26:29 GMT

Same here, driving me insane - I have the new version of play memories and this is still happening - worked fine until 2 weeks ago

Re: Play Memories Home Crash

fretche — Sun, 06 Sep 2015 14:52:49 GMT

I've not had/got 'exactly' the same problem with it crashing - I'm just unable to install it on a new PC that originally had Win 8.1 and is now Win 10. It is not the Win 10 update that has caused this - PMH would not run or install properly on the Win 8.1 OS.

I originally installed to the Win 8.1 unit by a 'program transfer' from a Win 7 PC and when trying to open PMH it kept stating that the "new version and database has to be updated" - went through a "progress" bar window for the database update and then didn't load PMH!? Contacting 'support'(?) was a complete waste of time.

After doing an un-install I have not been able to get the newest version (listed as v5) to install. After starting the "run" install it hangs on the "downloading installer" step. I am at a loss as to how to rectify this problem.

I still have the old Win 7 PC that it ran/runs okay on - that is now updated to Win 10 and has no issues!

Re: Play Memories Home Crash

StevePirie — Mon, 14 Sep 2015 10:54:40 GMT

Have Win 7, just tried to update and getting the 'connection lost' pop up, new account didn't work either, very frustrated.

The Sony QA says connect with a cable, which I have, so thats no use either.

Re: Play Memories Home Crash

LennonMac — Sun, 10 Jul 2016 15:29:45 GMT

When i try to make a Time Lapse Video in Play Memories Home on my Mac it Freezes up on me and i have a high Spec Imac Late 2015 Model 4.0 GHZ Intel Core i7 Processor,40GB Ram,AMD Radeon R9 M395X 4096 MB.