topic SONY CASHBACK in Alpha & NEX interchangeable lens cameras

SONY CASHBACK

Brunel99 — Tue, 15 Sep 2015 10:01:55 GMT

I purchased and paid for a SONY 6000 on 6 SEPT 2016 from a recognised UK company.

The order was invoiced and dispatched on 7 SEPT.

The terms of the casback, clearly state.

If you have purchased any of the following Cyber-shot /Handycam products:

(the “Products”) from an authorised Sony dealer located in the UK and Republic of Ireland between 21st May 2015 and 6th September 2015 (inclusive) then you are entitled to submit a claim for Cashback.

SONY are now refusing my claim, and stating: "Kindly be informed that the refund is processed based on the invoice date which is 07/09/2015.

This is clearly incorrect.

How do I progress this claim?

Thanks

Re: SONY CASHBACK

beauchiefs — Tue, 15 Sep 2015 13:34:29 GMT

Try getting the company you purchased it from to issue you with another invoice dated within the time scale.

It must be a proper VAT invoice showing all the correct details.

Sony will insist that everything is correct before giving the cashback.

It is still possible they will refuse as you have already asked for a cashback for a puchase outside the timescale.

Re: SONY CASHBACK

Brunel99 — Wed, 16 Sep 2015 22:38:39 GMT

Thanks have now submitted an amended invoice.

Will now have to wait for a SONY pedantic reply.

Re: SONY CASHBACK

Brunel99 — Thu, 17 Sep 2015 12:40:01 GMT

"Dear customer, Thank you for participating. In regards to your participation, please note that this claim to be rejected, as the proof of purchase is not a genuine one, also please note that as per the promotion terms and conditions, and specifically point number 15, we reserve the right to withhold and / or refuse payment of the Cashback where we suspect that any false or fraudulent claim is being made or where a claim has been made which does not comply with these terms.

Also please note that any further claims will be rejected straight away.

SONY now accusing me of fraud.

Re: SONY CASHBACK

osdomin37 — Mon, 12 Oct 2015 19:39:38 GMT

I think your query is self explanmatory, your invoice states the actaul date of purchase which was when your item got delivered as well

Re: SONY CASHBACK

Brunel99 — Mon, 12 Oct 2015 20:12:48 GMT

All sorted, had to enlist the aid of Harrison Cameras.

They contacted Sony direct.

Re: SONY CASHBACK

Hill_24 — Sun, 13 Dec 2015 14:51:33 GMT

I seem to have a similar problem. Ordered camera from Amazon on 4 December, cashback promotion ended on 6 December, Amazon invoiced me on 7 December. I'd hate to think they deliberately withheld the invoice to delay until the cashback window had closed.

Any suggestions? I have contacted Amazon and Sony.

Re: SONY CASHBACK

Brunel99 — Sun, 13 Dec 2015 15:01:41 GMT

You will have to persuade AMAZON to act on your behalf.

I know probably impossible.

Re: SONY CASHBACK

tonyfromalnwick — Mon, 14 Dec 2015 11:35:32 GMT

I went through all of this too. It's as though sony don't want to honour the refund, and make any excuse not to pay out.

I suspect my next purchase will be Panasonic, who pay up pretty much instantly.

Re: SONY CASHBACK

sch306 — Fri, 18 Dec 2015 15:28:35 GMT

@Brunel99 wrote:
"Dear customer, Thank you for participating. In regards to your participation, please note that this claim to be rejected, as the proof of purchase is not a genuine one, also please note that as per the promotion terms and conditions, and specifically point number 15, we reserve the right to withhold and / or refuse payment of the Cashback where we suspect that any false or fraudulent claim is being made or where a claim has been made which does not comply with these terms.

Also please note that any further claims will be rejected straight away.

SONY now accusing me of fraud.

To me it feels the other way round, Sony offer a promotion, you make a purchase based on the cashback offered, within a promotion period, yet you have no control over the date the shop put on the invoice. Then Sony look at the dispatch date rather than the order date and say the claim isn't valid. Its a shame that the promotion process cannot take into account that customers have no control over the date shops put on the invoice when ordering by phone, mail order or internet.

Re: SONY CASHBACK

sch306 — Fri, 18 Dec 2015 15:16:57 GMT

In the interest of fairness I am editing this post as Sony Customer Services have just rung me to say I will be receiving the cashback. I`m disppointed that they were unable to do so with my first two phones calls to Customer Services, but after an email, my faith has been restored. I think the best advice is to not use Amazon in future as you have no control over the date they put on the invoice. On this oocasion the item I wanted was not instock at the more speciallised camera store I was hoping to order it from. Though in fairness to Amazon they do put the date you placed the order on the left, I did suggest to the person I spoke to at Sony that we as customers place our orders in good faith, and that maybe their promotions could go on this date, rather than the date amazon dispatch the item.

I wish others well with their similar cash back queries, and hope you are able to resolve your issues, and just advise you do not give up at your first, or second or third phone call to amazon or sony.

Merry Christmas, and thank you to the person who rang from Sony for there understanding and time,

@Hill_24 wrote:
I seem to have a similar problem. Ordered camera from Amazon on 4 December, cashback promotion ended on 6 December, Amazon invoiced me on 7 December. I'd hate to think they deliberately withheld the invoice to delay until the cashback window had closed.

Any suggestions? I have contacted Amazon and Sony.

Re: SONY CASHBACK

sch306 — Fri, 18 Dec 2015 14:59:49 GMT

@Hill_24 I was in exactly the same boat as you, I tried Amazon and Sony Phone helplines without joy, I ended up emailing Sony. And I am very pleased to say the manager of the promotion has just rung me to say they are honouring the cash back. He has looked at the invoice and can see the date on the left which is when I purchased it. Fingers crossed the cash back will arrive. I did mention that I had seen on the forum that I was not alone and that there was a person with a similar case. I got the email address from promotion website. I hope your cashback issue gets resolved too.

@Hill_24 wrote:
I seem to have a similar problem. Ordered camera from Amazon on 4 December, cashback promotion ended on 6 December, Amazon invoiced me on 7 December. I'd hate to think they deliberately withheld the invoice to delay until the cashback window had closed.

Any suggestions? I have contacted Amazon and Sony.

Re: SONY CASHBACK

markprime — Tue, 29 Dec 2015 15:40:03 GMT

I have the same problem - ordered from Wex on 5th Dec, but the invoice shows 7th. Despite a letter from Wex confirming that the order was made on 5th Sony will not honour the cashback. Wex have been helpful so far, but I think I need to clarify my position legally - they advertised a price 'with cashback', I satisfied the conditions of Sale, but their mistake has cost me financially.

Not sure where to go next but this is becoming a point of principle!

Re: SONY CASHBACK

smashah — Wed, 30 Dec 2015 14:33:37 GMT

I had a similar problem, initially sony refused to accept the cashback claim form saying i did not submit an invoice. I later submitted the correct invoice which was validated. It is 28 days since the validation and Sony are refusing to pay the cashback.

Re: SONY CASHBACK

sch306 — Wed, 30 Dec 2015 14:44:52 GMT

So far I have not received payment, but I hope my cashback is going through. Have Sony said why they have changed their minds?

Re: SONY CASHBACK

smashah — Wed, 30 Dec 2015 14:48:56 GMT

Nope, Sony have not given me a valid reason. They always send me the following message:

"Dear customer, Thank you for participating in our Cashback campaign. Kindly note that the refund could take maximum 28 days from the validation date. Kindly check your bank account next week.

With Kind Regards,
Your Sony Support Team "

It is past 28 days and now they are ignoring my emails.

Re: SONY CASHBACK

sch306 — Wed, 30 Dec 2015 15:00:52 GMT

Hopefully it's just Christmas shutdown tha is delaying things, my 28 days isn't up yet, so I cannot judge if they are honouring it yet. If you haven't had a email saying they won't pay, then I wouldn't panic just yet. But I know your feeling, after having trouble, I have very little faith or trust in Sony customer service, and I will remember that "lack of trust" when considering other future purchases where other products are available. I would give it next week at least. Then if not received come back on hear and tell people about it.

Re: SONY CASHBACK

Normski4ash — Wed, 06 Jan 2016 21:29:25 GMT

I had this problem from Sony when I bought an A6000 6 months ago. I called them a pack of liars as they weren't upholding there agreement with me. I told them that I would dis them to everyone I could, I am a member of three photographic societies and regularly do talks to other societies, and I would advice everyone at all of these functions that Sony do not hold there end of the bargain, they lie to get sales, and then try to worm out of it with lame excuses.

I was going to write to every news paper and magazine I could think of to let them know this, in the hope that one or two would publish it.

The next day I got a phone call telling me that as a gesture of good will they would give me the cash back ! I said this is nothing to do with good will, this is something you promised me when I purchased the camera and are trying to go back on your word, admit you are wrong and give the the cash and an apology, not a feeble excuse.

The money arrived four weeks later...

Hope this helps

Re: SONY CASHBACK

Hill_24 — Sat, 27 Feb 2016 17:59:50 GMT

I should report that after contacting a member of Sony Customer Service team, and waiting the 28 days (why?) I did eventually receive my full cash back. Had to fight for it though.

Re: SONY CASHBACK

Brunel99 — Sat, 27 Feb 2016 20:19:03 GMT

Well done, after this fiasco, I will never purchase another SONY item... ever