topic Re: playmemories apps and ilc7rmk2 in Alpha & NEX interchangeable lens cameras

playmemories apps and ilc7rmk2

adwb1949 — Tue, 09 Feb 2016 20:28:22 GMT

I originaly bought multiple erxposure and motion shot apps for my orginal A7 but still cannot down load them to the A7Rmk2 despite even being offed them as free apps when I bought the camera!!!

does any one have any idea or news on

a] what Sony is doing about this ?

b] why are they for every variation of the 7 series bar the 7rmk2 ?

c] why do Sony not answer the question on their on website contact us pages ?

d] how do I get my money back from them?

e] how on earth do you mamge to get any contact with this company, ?

even ebay and google are easier to get to speak to a live person.

Alistair

Re: playmemories apps and ilc7rmk2

Portmixus — Tue, 09 Feb 2016 20:27:49 GMT

Normally, if you buy an app, you can install it on 10 different cameras. Doesn't even have to be A7 series!

If you log in on the playmemories camera apps portal site, you get a tab: "my apps". If you click on that, you can see what apps you own and how many licenses are still available.

Maybe you got a different license, because you got them for free.

Also, I have troubles installing apps via the pc, but if you already bought an app, it is easier to open the app-page on your camera, (if your camera is connected to your home network -> recommended!) and download/install it from there.

Re: playmemories apps and ilc7rmk2

adwb1949 — Tue, 09 Feb 2016 20:27:20 GMT

@Portmixus wrote:

Normally, if you buy an app, you can install it on 10 different cameras. Doesn't even have to be A7 series!

true but the A7r2 is not listed

If you log in on the playmemories camera apps portal site, you get a tab: "my apps". If you click on that, you can see what apps you own and how many licenses are still available.

yes they they are in my my apps I never asked about that what I asked is quite clear in my post

Maybe you got a different license, because you got them for free. ??????????????

Also, I have troubles installing apps via the pc, but if you already bought an app, it is easier to open the app-page on your camera, (if your camera is connected to your home network -> recommended!) and download/install it from there.

i never said a word about installing aps ?

its simple if you use IE and not Chrome or Firefox and use the supplied cable

Do you work for Sony , your answer sounds like it?

Re: playmemories apps and ilc7rmk2

Thalamus. — Tue, 09 Feb 2016 17:31:40 GMT

Hi adwb1949,
Welcome to the Sony User Community Forum..:smileyhappy:

In case you are not aware unless the words Sony appear under there avatar, replies on this forum, including those with the title Expert, are from users trying to help you & others in their spare time.. Occasionally some of these posts are from people whose native language is not English so please try & appreciate that they are trying to help you..

Reaching out to one of my contacts within Sony I have learned that the multi exposure & motion shot apps are currently not compatible with the a7Rii..

I am waiting to hear why & when this will be resolved so please bear with me..

In the meantime I have also passed on your comments to another of my contacts within Sony regarding the poor support you claim to have received & hopefully someone from within Sony will be in contact with you in a few days..

Re: playmemories apps and ilc7rmk2

adwb1949 — Tue, 09 Feb 2016 20:26:42 GMT

Thank you for your reply and assistance. I appreciate your use of your contacts in this manner and indeed I have yet again been contacted with regard to this and again had assurance the matter will be resolved, I await the out come of that.

As a past moderator on large photographic websites and a current moderator on a couple of very active facebook photography groups I completely fail to see why people feel the need to respond to serious questions especially ones of a technical nature when they have no knowledge or any useful input to offer the OP.

its the same with people who hijack a post and completely change the direction of the discussion I also fail to see why they feel the need to do this, In both case it is a best poor forum etiquette and at worst plain bad manners.

Re: playmemories apps and ilc7rmk2

Thalamus. — Tue, 09 Feb 2016 17:32:06 GMT

Glad to read someone has been in contact, could you update this thread once you have a solution please & if I hear anything from my contact I will post an update also..

I notice this thread has been marked as solved would it be better if we left this unsolved until we know your problem has been rectified??

Re: playmemories apps and ilc7rmk2

adwb1949 — Tue, 09 Feb 2016 17:45:29 GMT

Ok will do

Re: playmemories apps and ilc7rmk2

adwb1949 — Tue, 16 Feb 2016 15:42:14 GMT

I have been offered money back which might or might not have happened , i have not checked, but I was promised faithfully that I would have a answer by last Friday, guess what ?still waiting, I am not holding my breath..

Re: playmemories apps and ilc7rmk2

Thalamus. — Tue, 16 Feb 2016 16:46:20 GMT

Hi,

Coukd you check your account for the refund & let me know if it has been credited or not..

Was the answer your waiting on to do with multi exposure & motion shot apps not being compatible with the a7Rii??

Re: playmemories apps and ilc7rmk2

adwb1949 — Tue, 16 Feb 2016 17:27:30 GMT

no refund can't say i'm surprised

yes, correct I still have no answer as to why these aps work with every A7 model / version l except the A7Rmk2

I don't just want confirmation they wont work, that is obvious since the A7Rmk2 are not on the list for the ap

I want to know why, the aps wont work especially even the cheapest point and shoot has multiple exposures built in these days

I am using this camera for a living but seriously begin to wonder about it with all the stupid little faults it has

Re: playmemories apps and ilc7rmk2

Thalamus. — Tue, 16 Feb 2016 17:50:25 GMT

Hi,

thanks for the reply I'll ask my contact to see if they can get an update for me on the refund..

I think we both know that the two apps don't currently work so I'm hoping you or I get feedback on when they will be, I'll also see if I can get an update on this..

Re: playmemories apps and ilc7rmk2

Thalamus. — Wed, 17 Feb 2016 09:25:47 GMT

Hi just a quick update..

I have been informed that the refund is being processed so should appear in your bank soon..

Still awaiting information on wether the app will be compatible or not with the a7RII, however I have been also informed that someone should hopefully be in contact today or tomorrow..

Please keep me upto date..

Re: playmemories apps and ilc7rmk2

Thalamus. — Thu, 18 Feb 2016 13:05:28 GMT

Hi @adwb1949 I have been advised that Sony have spoken to you could you please cnfirm this is correct??

Re: playmemories apps and ilc7rmk2

adwb1949 — Thu, 18 Feb 2016 14:59:50 GMT

yes had call to say refund can take up to 17 days from last Friday so we will see what happens. still no answer bout the compatibility issue, caller today said it been escalated what ever that is supposed to mean,?

again not hold in my breath over this issue.

Re: playmemories apps and ilc7rmk2

Thalamus. — Thu, 18 Feb 2016 15:01:30 GMT

Thanks for your reply..

Re: playmemories apps and ilc7rmk2

Thalamus. — Tue, 15 Mar 2016 13:34:57 GMT

Hi,

I'm guessing you have received your refund by now..

Just thought I would update you that as you know Multiple Exposure is currently not compatible with a7RII but Sony will hopefully extend the compatibility to that model at a later date, unfortunately I could not get any actual date but at least it is a step forward..

Re: playmemories apps and ilc7rmk2

adwb1949 — Tue, 15 Mar 2016 13:45:00 GMT

I did receive the refund, I do not understand why they cannot sort out their software to work on a flagship model, its beyond belief to be honest

Re: playmemories apps and ilc7rmk2

Thalamus. — Tue, 15 Mar 2016 13:52:45 GMT

THanks glad to know you got your refund..

Re: playmemories apps and ilc7rmk2

Thalamus. — Tue, 26 Apr 2016 09:24:13 GMT

Hi @adwb1949,

on the off chance you haven't noticed already I just thought I would let you know that both Motion Shot & Multiple Exposure are now showing as compatible with your ILCE-7RMK2..

Re: playmemories apps and ilc7rmk2

adwb1949 — Tue, 26 Apr 2016 13:44:19 GMT

Thank you for the info, I have reposted onj other Sony forums as well