topic Re: Extended Warranty Registration Error/Fail in Alpha & NEX interchangeable lens cameras

Extended Warranty Registration Error/Fail

irodsurf — Sun, 07 May 2017 12:30:17 GMT

Hi guys,

I recently purchased a Sony A7 II along with a 1 year extended warranty card. I followed the intructions on the back of the card. However, I'm not having any luck at all registering this extended warranty. It keeps giving me an error message 'There was an error submitting your data, please try again later'.

I've been trying to 2 days now and still the same error.

Is there an alternative way to register this extended warranty? Because the store I bought the camera from told me to register it as soon as possible.

Thanks,

Rod.

Re: Extended Warranty Registration Error/Fail

jumpsuit — Mon, 08 May 2017 10:13:38 GMT

Hi @irodsurf and welcome to the Community

I will look into this and get back to you.

Just out of interest what browser were you using?

Re: Extended Warranty Registration Error/Fail

Itson2d — Tue, 09 May 2017 08:48:12 GMT

I had the same problem using Chrome yesterday. Tried with Edge today and it worked flawlessly for both my camera and lens. Give that a try if you're on Windows.

Re: Extended Warranty Registration Error/Fail

jumpsuit — Tue, 09 May 2017 09:21:26 GMT

Hi @Itson2d and welcome to the Community

Thanks for the info

I couldn't get apps or register using Firefox so switched to Chrome

and it was ok.

(Mind you they do advise this on site so it was my own fault lol):

Interesting Chrome didn't work for you.