topic Re: SAL14TC jammed on lens in Alpha & NEX interchangeable lens cameras

SAL14TC jammed on lens

michaelsunny — Fri, 27 Oct 2017 11:57:51 GMT

I hope somebody here can help, as Sony customer support hasn't! I sent my SAL14TC in for repair as it had jammed onto my 2.8/70-200 G SSM II lens. It was returned today with the report that no fault was found. I (foolishly) put it onto the lens to check. It released 1st time, but jammed on the 2nd and now won't release. To clarify - it is not jammed onto the camera body, just to the lens. The lens has not shown any sign of sticking/jamming onto the camera body. The SAL14TC will not retract the locking pins. Phoned the repair centre immediately - no help and no engineers available as they finish at 12 on a Friday! I'm stuck. Cross. Frustrated. Any ideas ?

Thanks

Re: SAL14TC jammed on lens

jumpsuit — Fri, 27 Oct 2017 12:08:00 GMT

Hi @michaelsunny and welcome to the Community

Have you contacted Sony Support again about this?

(I wasn't clear which repair centre you contacted today)

As the problem sounds mechanical, I don't think there is a quick, easy fix for you.

Do you have a case number from Support that I can use to escalate this for you further?

Re: SAL14TC jammed on lens

michaelsunny — Fri, 27 Oct 2017 12:11:12 GMT

I have spoken to the repair centre in Pencoed as well as Customer Support today - neither of which could offer a solution.

The case number is 16258478 and the repair job ref is 647505.

I know that it is a mechanical issue - that's why it was sent for repair originally.

Any help would be gratefully recieved as I am losing the will with Sony.

Thanks

Re: SAL14TC jammed on lens

jumpsuit — Fri, 27 Oct 2017 12:14:58 GMT

Thanks for the info

I have escalated this for you but it may take a couple of working days

for someone to contact you.

Are your contact details correct in your profile?

Re: SAL14TC jammed on lens

michaelsunny — Fri, 27 Oct 2017 12:19:52 GMT

Thank You

Yes - correct email address in profile

Re: SAL14TC jammed on lens

jumpsuit — Fri, 27 Oct 2017 12:28:39 GMT

Hi again

Please include a telephone contact number in your profile (they usually contact

by telephone) plus it will be a quicker way of getting in touch with you.

cheers

Re: SAL14TC jammed on lens

michaelsunny — Fri, 03 Nov 2017 21:15:21 GMT

I've been contacted by Customer support as well as Repair centre and received conflicting emails. I will have to send the converter back again, after managing to free it from the lens. Not happy.

Re: SAL14TC jammed on lens

jumpsuit — Sat, 11 Nov 2017 11:59:30 GMT

Hi again @michaelsunny

Apologies for not seeing your post sooner.

Please keep us posted on the outcome.