A6500 registration & Cashback

cydoniaworld — Wed, 10 Jan 2018 20:13:53 GMT

I am going nuts over here. I bought an A6500 from Amazon over Xmas & since then I have had nothing but trouble trying to register then camera & claim the cash back offer.

From what i believe I filled the form in correctly for the cashback & submitted the proof of purchase with no errors coming back. I did receive an email stating if I had trouble sending the POP I could attach them to this email & send it back. I tried this, just to be sure but the mail came back saying no such address! But i do have a cashback claim code (hopeful)

Everytime i try to log into sony.ie is tells me the account has been locked due to multipule log in attempts. Someone suggested i reset the password, that works but if i try later to log in the same thing happens.

Today I finally seemed to be getting somewhere as after resetting password & logging in it suggested I upgrade my account so i can use it with all Sony online stuff. I did this & I got an email welcoming me to Sony etc.

I have just logged in now & my registered products that used to be there - a TV & the A6500 have now dissapeared. They were there before i went for the upgrade option.

If i try to register them again it tells me these are already registered. I've had a month of nothing but issues with this whole process. What are the chances of me actually receiving the cashback on this camera? I am really tempted to just return it all back to Amazon & be done with it.

Re: A6500 registration & Cashback

jumpsuit — Thu, 11 Jan 2018 11:50:34 GMT

Hi @cydoniaworld and welcome to the Community

Don'y worry, you're not on your own.

Other members have reported cashback problems however

most (if not all) of them have been sorted by phoning Support on

+44 (0) 2073652810

Any further problems just let us know in this thread.

Cheers

topic A6500 registration & Cashback in Alpha & NEX interchangeable lens cameras

A6500 registration & Cashback

Re: A6500 registration & Cashback