topic Re: Cashback issue with Sony A6000 camera. in Alpha & NEX interchangeable lens cameras

Cashback issue with Sony A6000 camera.

Stevekohh — Thu, 25 Jan 2018 19:04:21 GMT

Hi, I bought my A6000 camera at 23/12/2017 with a third party retailer. I filled up the form for the cashback and is subsequently confirm my information for the cashback. I was promised to have the cashback money in around 5 working days. It's been nearly 2 weeks and I'm wondering is there anyway to contact sony about this?

Re: Cashback issue with Sony A6000 camera.

My6000 — Thu, 25 Jan 2018 22:22:07 GMT

I bought a 18-105 f4 lens online from John Lewis on 3 January 2018 and have so far submitted the associated VAT Invoice four times as required by the conditions of the Winter 2017 Cash Back. On each occasion I have received a mail indication that this the document is not being accepted as proof of purchase.

From what I have read it woud appear every effort is being made by Sony to renage on their offer of a 'cashback'

Just cant understand why a company like Sony should treat customer like this.

John D

Re: Cashback issue with Sony A6000 camera.

Stevekohh — Fri, 26 Jan 2018 11:50:15 GMT

Sorry to hear that, I believe it's very common for sony to delay their payment to the customers and I did expect them to do so.. it's simply business tactics.

Re: Cashback issue with Sony A6000 camera.

My6000 — Fri, 26 Jan 2018 14:15:22 GMT

From what I have read online this has been some concern for sometime re - Sony 'cash backs' and in many cases customers have given up trying to get their due 'cashbacks'.

I have never experienced this before with companies such as Canon or Sigma.

We can only hope Sony do honour in full their cashback commitment.

Re: Cashback issue with Sony A6000 camera.

Sean_Mc — Fri, 26 Jan 2018 16:00:35 GMT

Hi Steve,

Welcome to the Sony Community.

I would recommend getting in touch with Sony Support for help with this.

Thanks,

Sean Mc

Re: Cashback issue with Sony A6000 camera.

Captain-Roger-Fenton — Sun, 28 Jan 2018 11:17:13 GMT

Captain Roger Fenton 1860.

If you keep hitting a dead-end. The following might be of some assistance.

When complaining on any issue. I go straight to the top, their details exist on CeoEmail.com.
1 . Don't accept bad service.

2. Don't be rude & abusive.

3. Express your point of view.

4. Reply to the email, and 'CC', the CEO. This gives 'em sight of the problem. Don't expect a reply.

5. As a final resort. Email 'To' the CEO, 'CC' to where the email originated. Expect a reply.

I don't always get a positive result. It only takes 2-emails: no time at all.

CHEERS ! Captain Roger Fenton

Re: Cashback issue with Sony A6000 camera.

My6000 — Sun, 28 Jan 2018 11:45:53 GMT

I received an email from Sony yesterday, informing me, that my application for cashback related to the purchase of a 18-105mm lens has been accepted and I should receive the 'cashback' within 28days.

Although it took sometime and a few emails to reach this position it appears that this matter has come to a satisfactory outcome.

Re: Cashback issue with Sony A6000 camera.

Trevelyan — Sun, 28 Jan 2018 14:54:30 GMT

My6000, good luck with that - I had a similar email over three weeks ago, and I'm still waiting for the Cashback payment. I'll be escalating to Sony UK HQ if no result by Monday week!

Re: Cashback issue with Sony A6000 camera.

manbitescat — Tue, 30 Jan 2018 16:15:18 GMT

See my post 'Sony are scammers', appalling, pathetic and possibly illegal. I've complained to the ASA and BBC consumer affairs programmes (x3). Sooner Sony go out of business the better. I'm very, very very angry...

Re: Cashback issue with Sony A6000 camera.

manbitescat — Tue, 30 Jan 2018 19:42:53 GMT

Apparently just earned a 'kick off badge' - Sony can have one of my [edited by moderator to remove profanity] badges if they like...

Re: Cashback issue with Sony A6000 camera.

manbitescat — Tue, 30 Jan 2018 16:19:24 GMT

That's only 'business tactics' if you're a seedy back street rip-off merchant. Business tactics are to encourage consumers to buy into your brand and foster brand loyalty...

Re: Cashback issue with Sony A6000 camera.

My6000 — Fri, 02 Feb 2018 22:53:02 GMT

I have just checked my account and very pleased to see that Sony have paid both 'cash backs'

that I had made a claim for in relation to purchasing a Sony A6000 with lens and a Sony 18-105 mm f4 lens. It took a bit of time and a few emails but Sony have complied in full with their 'Winter Cash Back Promotion '. At last a very happy customer!

Re: Cashback issue with Sony A6000 camera.

jumpsuit — Tue, 06 Feb 2018 13:53:01 GMT

Hi all

Sorry to sound like a broken record

This is just a note to any members reading this thread that

have any cashback problems or queries, get in touch with

Sony Support on +44 (0) 2073652810, they can help.

Cheers

Re: Cashback issue with Sony A6000 camera.

laz-lon — Mon, 12 Feb 2018 10:17:54 GMT

I have been calling 0207 365 2810 to about 2 months now. They paid me £50 instead of £100. Still trying to get the remainig £50. They always say "we will escalate". Nothing happens !.