topic Re: A6000 App Payments in Alpha & NEX interchangeable lens cameras

A6000 App Payments

Liverpool-Lad — Thu, 02 Aug 2018 11:51:20 GMT

Hi,

I've had the a6000 a couple of months now & found an online tutorial about an app (Smooth Reflections), which looked awesome.

I clicked on the app in camera I wanted, which told me to register with PlayMemories (which I did). It then told me I need to register a card or paymentsto buy the apps. I clicked on my email, which took me to Sony, where I could add funds to my Wallet. I did that (£5 added) but it's not come up in the wallet area for me to redeem the code to access the app. I have received an email to inform I've paid £5, but it's just vanished. When I phoned them up, I was past from pillar to post & back again, with no answers. So now I'm down £5 & still not got the app I wanted

Could someone on here please help me?

Cheers Dan

Re: A6000 App Payments

Sean_Mc — Fri, 03 Aug 2018 14:43:47 GMT

Hi there,

Welcome to the Sony Community.

We're looking into this and will be be back in touch with an update soon.

Thanks,

Sean Mc

Re: A6000 App Payments

Win_88 — Mon, 06 Aug 2018 11:34:47 GMT

Hi,

I'd recommend reaching out to PlayStation support as they can help you whenever there are payment issues like the one you mentioned. You can call them on the number: 0203 538 2665.

Win_88