topic Re: ZV-1 Problems in Cyber-shot compact cameras

ZV-1 Problems

ChrisJB72 — Sat, 23 Apr 2022 15:06:52 GMT

My ZV-1 is approximately a year old and has recently started misbehaving. Sometimes it works fine and then for no apparent reason it will stop recording after a few seconds. Other issues are:

When I press record, it doesn't (sometimes the record light comes on still and sometimes it doesn't).

When it is on, the screen sometimes does not show the scene I am trying to film (though all the settings will be visible).

Sometimes when I switch on, before the screen looks as it should, there is a brief view of a dark screen of closely aligned vertical lines.

It won't always switch off and I have to take the battery out.

This all sounds quite a lot and as I said sometimes it works fine but it has become very inconsistent and unreliable. To remedy this I have tried a new battery, new memory card, have updated to the latest firmware and initialised the camera. None have worked. Am I missing something or is the camera goosed after only 12 months use and it needs repairing/replacing? Many thanks, Chris

Re: ZV-1 Problems

Strampke — Sun, 24 Apr 2022 11:59:37 GMT

I suppose you have studied the support page for your camera.

On the bottom of this page you will find a link to contact Sony Support.

Re: ZV-1 Problems

Herman_Munster — Sun, 24 Apr 2022 13:45:48 GMT

Hi @ChrisJB72

You didn't say whether you'd tried resetting the camera.

If so then considering you still have the vertical lines and recording problems plus you've tried a different memory card and battery etc. then its definitely time to contact Support.

Re: ZV-1 Problems

ChrisJB72 — Sun, 24 Apr 2022 15:19:20 GMT

Thanks, I have yes. I think it is time to contact support as the unreliability is becoming a problem.

Re: ZV-1 Problems

ChrisJB72 — Sun, 24 Apr 2022 15:22:33 GMT

I have done a factory reset, yes. The frustrating thing is I could go out tomorrow, film all day and it could be fine, then the days after all the problems return. Yes, I think customer support is in order.

Re: ZV-1 Problems

Anonymous — Fri, 29 Apr 2022 13:31:59 GMT

Hey there,

Sad to hear that it started reacting like that only within a year, hopefully Sony support reply back with something that can sort it for you.

Cheers.