https://community.sony.hr/t5/camcorders/download-tool/m-p/3938096#M6482 <P>I cannot download the download tool to save my videos and photographs. Every time I try I get Play Station PS4 or PS5, or I see a message timed out, even though I filled in the details immediately.</P><P>Regards</P><P>John</P> Thu, 08 Feb 2024 07:07:51 GMT Tigerfeet 2024-02-08T07:07:51Z https://community.sony.hr/t5/camcorders/download-tool/m-p/3938096#M6482 <P>I cannot download the download tool to save my videos and photographs. Every time I try I get Play Station PS4 or PS5, or I see a message timed out, even though I filled in the details immediately.</P><P>Regards</P><P>John</P> Thu, 08 Feb 2024 07:07:51 GMT https://community.sony.hr/t5/camcorders/download-tool/m-p/3938096#M6482 Tigerfeet 2024-02-08T07:07:51Z https://community.sony.hr/t5/camcorders/download-tool/m-p/3938317#M6483 <P>Hi,</P><P>I had the same problem as Sony has discontinued their download app.</P><P>I just plug the power lead usb end into my computer usb port, double-click on This PC, then USB Drive G (29.7 GB), then DCIM, then folder 100MSDCF,&nbsp; I then select all the photos, copy, then paste into my photo folder on my desktop.</P><P>Hope that helps. Best Wishes, Ken</P> Sat, 10 Feb 2024 10:41:51 GMT https://community.sony.hr/t5/camcorders/download-tool/m-p/3938317#M6483 Lathbury 2024-02-10T10:41:51Z