topic Re: Power\lock button does not working in Tablets

Power\lock button does not working

3omda619 — Fri, 13 Sep 2013 13:29:44 GMT

Dear Sony,

I bought the Xperia Z Tablet LTE 16g about a month ago.

Now the power button and the headphone port are not working anymore and I don't know why.

Today my battery drained and I can't turn it on again and I don't know what to do.

please HELP!!!!!

Re: Power\lock button does not working

Zam — Mon, 16 Sep 2013 14:42:50 GMT

Exact same problem here on same device.

The power button and the headset port suddenly stopped working one day.

Luckily it manage to power itself on after a minute when its plugged in the computer with Sony PC companion on.

If you have trouble, try holding in the volume up or volume down as you plug the USB. Hope it works out.

I started flashing custom roms after that horrible 4.2 update came out, but now I'm trying to find the original stock kernel again so I can use the PC companion repair tool, maybe it will work.

Re: Power\lock button does not working

iy1215 — Thu, 31 Oct 2013 06:56:03 GMT

WOW! I have the same problem too. I didn't drop or anything. Did you fix it?

Power switch, headphone jack and speakers don't work

iy1215 — Fri, 01 Nov 2013 03:32:50 GMT

Few days ago, all of a sudden the power switch, headphone jack and speakers stop working. I didn't drop it, put it under water or spill liquid on it or anything. It seems like there were few people who had the same problem as this:

http://talk.sonymobile.com/t5/Xperia-Tablet-Z/Power-lock-button-does-not-working/m-p/370981/highlight/true#M1367

I just talked to the Xperica Care and am going to send it to them. I am wondering what is going to happen to my tablet. Or please let me know anything that can be helpful in a situation like this. I really have no clue why this happened and what's going to happen with sony. I'm pretty sure they will do their best to prove that it was my fault and that I might have dropped it or somehow damaged it.

Re: Power switch, headphone jack and speakers don't work

Rickard — Fri, 01 Nov 2013 10:47:34 GMT

Not sure what could cause these problems. It needs to be investigated by a service location to find what's wrong and how it can be fixed.

Re: Power\lock button does not working

jgra1974 — Wed, 06 Nov 2013 19:46:39 GMT

I have thé same problem,,, so i must send away the tablet or??

Re: Power\lock button does not working

RIghnatios — Mon, 16 Dec 2013 04:16:27 GMT

Same with mine. was watching Netflix... everything worked fine. Locked the screen for 5 minutes, came back and then headphone and power button no longer worked... I've had the tablet for barely 3 months now.

Re: Power\lock button does not working

castlemj — Mon, 30 Dec 2013 06:57:13 GMT

I have the exact same problem, on the same device (the 16gb LTE model, number SGP-351). As the others reported, I was using the tablet normally (web browsing, google maps app), then noticed that pressing the power button did not turn off the screen as usual. Also, when headphones are plugged in to the device, no sound comes out of them and sound continues to come from the tablet speakers.

Does anyone know whether perfoming a full reset to factory settings could remedy this problem?

I am going to need the tablet while traveling the next few weeks, so I don't want to test the hard reset or return to Sony for replacement just yet, but will be contacting Sony as soon as I return...

Very disappointed to see an apparent hardware defect on what is basically a brand new device (I've had it less than 2 months and treated it very gently).

Re: Power\lock button does not working

castlemj — Fri, 03 Jan 2014 23:01:41 GMT

I can confirm that removing all cards (microsd and sim) and performing a hard reset to factory settings does not fix the problem. Will be returning the tablet to Sony for repair or replacement.

Re: Power\lock button does not working

ecosse01 — Sat, 04 Jan 2014 00:42:54 GMT

Had exactly the same thing with my 3 week old Tablet Z, thankfully bought from Amazon so no nonsense swap out. Hard reset will not resolve, this is mechanical, I'd haven't guess that the action of inserting or removingheadphones is dislodging something under thrower button...

Re: Power\lock button does not working

ecosse01 — Sat, 04 Jan 2014 00:52:17 GMT

Your only saving grace is enabling "tap to wake"!

Re: Power\lock button does not working

DjBiT — Sat, 04 Jan 2014 17:49:48 GMT

Hii guy's

there is a Solution for this problem???

it's happen to me also!

Suddenly morning...

By the way
I have performed update to the new version 4.3 came up

Power\lock button and volume button does not working Suddenly !

DjBiT — Mon, 06 Jan 2014 03:46:22 GMT

Hii guy's

there is a Solution for this problem???

it's happen to me also!

Suddenly morning...

By the way
I have performed update to the new version 4.3 came up

with who i need to speak??

pls help me with that...

Re: Power\lock button and volume button does not working Suddenly !

Rickard — Wed, 08 Jan 2014 11:36:40 GMT

I suggest that you try to reinstall the software using Update Service..

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your tablet for repair and where, contact your local support team.

Re: Power\lock button and volume button does not working Suddenly !

acalderon1 — Mon, 20 Jan 2014 16:04:17 GMT

Hi all,

I had the same problem, sent the tablet to Sony, received it two months later with no problem but... one month later I have the same problem again, that's not acceptable

I also reinstalled the software with the Update Service but the problem is still there.

I need my tablet to work and I cannot spend my time sending it to SAT every two months.

Re: Power\lock button does not working

aspark659 — Mon, 27 Jan 2014 16:27:32 GMT

Having the same problem here after updating to Android 4.3 build 10.4.B.0.577. Power button and headphone jack are not working/not detecting headphones. Any help would be much appreciated.

Re: Power\lock button does not working

acalderon1 — Tue, 28 Jan 2014 11:17:39 GMT

It seems that anybody has a solution for this problem. even Sony seems not to have a solution.

Good tablet but Sony's clients care it's not good enough.

Re: Power\lock button does not working

iy1215z — Fri, 14 Feb 2014 03:04:46 GMT

Indeed. I totally agree. It seems like this is a permanent problem that many of their products potentially have, and they don't seem to care. Mine had the exactly same problem, so I sent it and got it back. But now it is doing that AGAIN. It seems like I would have to send it to the repair center every month to use it.

Re: Power\lock button does not working

acalderon1 — Fri, 14 Feb 2014 10:54:02 GMT

I can not send the tablet to the technical service because I use it for working.

So, I must wait until my holiday so that I can stay a month and a half waiting for Sony to temporaly repair my device.

All that just during the warranty period, ¿what will we do after that?. I guess buying a real good product, not a Sony one.

Re: Power\lock button does not working

Amok1 — Sat, 08 Mar 2014 11:48:45 GMT

This is a joke.
Same thing happened 2 months ago fixed it with update services and it's happened again asmsoon as connected the tab to my comp.
This is ridiculous, power button and phone jack don't work so,how do you switch the stupid Tb off to repair?
So has anyone fixed this problem?