topic Re: Screen tearing/glitches and loss of vibration in Tablets

Screen tearing/glitches and loss of vibration

carl777 — Fri, 06 Nov 2015 16:08:50 GMT

Hello, my Z3 Tablet Compact has started to screen tear and glitch for about 5 minutes after start up. Also,, my vibration has stopped unless I do the accelerometer test and it comes back briefly. I have tried a complete system restore, not transferring apps to SD, and a complete repair via pc companion.,and safe mode. Problems persist. Issues started on the installation of the firmware before last. The screen tearing manifests on swiping through app draw and scrolling within an app such as eg Google now. The screen tearing is also manifesting on my Z2 phone and Z2 tablet but is affecting my Z3 Tablet Compact the worst. I need and rely on the vibration feedback as I have poor eye sight. Please look into this. Thank you.

Re: Screen tearing/glitches and loss of vibration

Uliwooly — Fri, 06 Nov 2015 17:47:22 GMT

Settings, about phone, diagnostics, test the phone

Re: Screen tearing/glitches and loss of vibration

Uliwooly — Fri, 06 Nov 2015 17:48:33 GMT

Could you boot on safe mode and see if you experience the same issues?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Screen tearing/glitches and loss of vibration

carl777 — Fri, 06 Nov 2015 20:35:12 GMT

Hello, thanks for your reply. Yes the issues of screen tearing and glitches and loss of vibration still occur thus ruling out an errant app. That and the fact that this issue is also happening on my Z2 phone (tearing) I have done all the steps I can think of. Safe mode, factory reset, pc companion repair... I really need help to know is this a firmware issue or should I be returning to the store as I have a 2 year guarantee. Thanks uliwooly for the response.

Re: Screen tearing/glitches and loss of vibration

Uliwooly — Fri, 06 Nov 2015 21:26:35 GMT

Could you describe a bit more the screen issue?

Re: Screen tearing/glitches and loss of vibration

carl777 — Fri, 06 Nov 2015 21:41:54 GMT

Sure, it is most noticeabley severe for the first 5 or so minutes after powering on. It is most noticeable in the the lower left hand quarter of the screen. It occurs both in the app drawer and in app. The effect is of a glitching torn flashing screen. I believe the correct term is screen tear. It is literally like the screen image is broken glitchy and tearing. This is occurring most notably on my Z3 TC but also on my Z2s.. I'm also concerned about my loss of vibration Z3. Thank you for your reply.

Re: Screen tearing/glitches and loss of vibration

Uliwooly — Fri, 06 Nov 2015 23:10:33 GMT

You should return them or Contact your local Xperia care

http://www.sonymobile.com/global-en/support/contact-us/

Re: Screen tearing/glitches and loss of vibration

carl777 — Mon, 09 Nov 2015 16:56:50 GMT

Thanks for the help, I returned it to the store and it has been sent off to repair. Feel a bit lost without my Z3, hope the Sony guys can fix it.

Re: Screen tearing/glitches and loss of vibration

Uliwooly — Tue, 10 Nov 2015 21:40:38 GMT

@Fredalik

Keep us updated.

Re: Screen tearing/glitches and loss of vibration

carl777 — Fri, 27 Nov 2015 13:59:59 GMT

I received my repaired Z3TC back from the repair centre and all seems good. Thank you for your time and advice

Re: Screen tearing/glitches and loss of vibration

Uliwooly — Fri, 27 Nov 2015 18:01:09 GMT

@Fredalik

Anytime

Re: Screen tearing/glitches and loss of vibration

mirrorman96 — Sat, 28 Nov 2015 16:05:21 GMT

I also have some screen glitching thing but it's only for about 5 seconds after I've turned it on. I think it must be to do with the latest software because I didn't have it before. This goes for my z2 phone as well

Re: Screen tearing/glitches and loss of vibration

carl777 — Sat, 28 Nov 2015 16:13:08 GMT

His there, yes I too still have the screen glitches for a short period after powering on and as it occurs across my z2 tablet and phone and Z3TC also leads me to believe it must be firmware related. As it only occurs for a short space of time I can put up with it, my z3 was fixed with regard to the vibration issue so hopefully the start up screen glitches will be fixed in a future update.

Re: Screen tearing/glitches and loss of vibration

spippo — Fri, 18 Dec 2015 15:21:52 GMT

Also I continue to make this my fault. After switching on and after about 3-4 minutes the screen wobbles, and this defect is approximately 30 seconds, then he does not do it anymore.