topic Re: Tablet Xperia Z4 in Tablets

Tablet Xperia Z4

Ralfonso1962 — Tue, 03 Dec 2019 14:23:46 GMT

My tablet stayed in an infinite restart and I don't know what to do.

Re: Tablet Xperia Z4

Jonas — Wed, 04 Dec 2019 08:22:01 GMT

Hi @Ralfonso1962, sorry to hear that.

Depending on which model of the Xperia Z4 Tablet you have, try removing the SIM and or SD cards from the device and start it up as you would normally do with the power button.

Does the device still continue to restart over and over again? If it does, perform a software repair using Xperia Companion as the software will be reinstalled in the device when you do this. Do note that all data stored on the internal storage will be deleted when you perform this process.

Let me know if that helps!

Re: Tablet Xperia Z4

Ralfonso1962 — Wed, 11 Dec 2019 04:17:54 GMT

Hello and thanks for your suggestions.
I have made all the mentioned options and my sony Xperia Z4 tablet continues with the infinite restart, I could not solve the inconvenience. I would appreciate if there is another alternative.
Thank you
Ricardo Pedraza Trujillo

Re: Tablet Xperia Z4

Jonas — Fri, 13 Dec 2019 09:30:43 GMT

Hi again @Ralfonso1962,

If it continues to restart even after a software repair has been completed, there is something wrong with the hardware in the device and you will need to get in touch with the Local support team in your market.

They will assist you further with arranging a repair for you and answer any questions you may have regarding the repair.