topic Re: Bravia KDL-50W Horizontal shadow/cast over 55% of screen in Other TVs

Bravia KDL-50W Horizontal shadow/cast over 55% of screen

Perce2 — Thu, 17 Aug 2017 09:32:09 GMT

As usual, tv just outside of warranty (2months) now have a tinted horizontal shadow/cast appeared over approx. 55% of screen.

Have checked firmware update, reset to factory default settings etc makes no difference.

Appears on all HDMI inputs and on all equipnent connected (dvd, android TV Box etc).

Any ideas what may be causing this issue or is the display "shot" ?

Re: Bravia KDL-50W Horizontal shadow/cast over 55% of screen

cass_n — Fri, 18 Aug 2017 08:47:42 GMT

Hi @Perce2, welcome to the community

What model TV have you got? If it's an Android TV, this issue should be fixed with the latest firmware. Please let me know which TV you have, and then we can check if your model has received the fix already.

Thanks,
Cass

Re: Bravia KDL-50W Horizontal shadow/cast over 55% of screen

Perce2 — Fri, 18 Aug 2017 11:35:45 GMT

Hi Cass,

The model is mentioned in the title – “Bravia KDL-50W”.

Do you need anymore information ?

Thanks.

Re: Bravia KDL-50W Horizontal shadow/cast over 55% of screen

Perce2 — Fri, 18 Aug 2017 12:06:42 GMT

Re: Bravia KDL-50W Horizontal shadow/cast over 55% of screen

cass_n — Fri, 18 Aug 2017 12:39:49 GMT

Thanks @Perce2 for the info. I recommend getting in touch with Sony Support to help you with this one: http://services.sony.co.uk/supportmvc/en/Contact/Email

Cheers,

Cass

Re: Bravia KDL-50W Horizontal shadow/cast over 55% of screen

Perce2 — Tue, 05 Sep 2017 15:03:10 GMT

The problem as now progressed into what you see above.

Still able to listen to channels but viewing is no so pleasant!

Is this the screen or main board ?

Re: Bravia KDL-50W Horizontal shadow/cast over 55% of screen

jumpsuit — Tue, 05 Sep 2017 17:02:09 GMT

Hi Perce2

There could be several reasons but going by feedback online it

looks like its a T-Con board problem.

Sony Support is your best option at the moment, although you could try explaining and getting a

quote from a TV repar service near you too

Hope this help.