topic Sony KDL50W656ASU 50-inch Widescreen picture fault in Other TVs

Sony KDL50W656ASU 50-inch Widescreen picture fault

gordie_bain — Sat, 28 Oct 2017 08:12:29 GMT

Alrighty folks.

less than 4 years ago I purchased a Sony KDL50W656ASU 50-inch Widescreen TV. It came with the standard 1 year manufactures guarantee. Last night horizontal lines appeared on the screen along with a high pitched buzzing. Shortly afterwards the picture failed completely so now there is only black screen with sound. I have since ordered a new Sony BRAVIA KD55XE8396 55" Smart 4K Ultra HD HDR LED TV (this time with a 5 year guarantee) but I am less than impressed with getting less than 4 years out of what was an £800 TV. I have always bought Sony goods and this is the 1st time I’ve had an issue.

Is there something Sony can do to compensate this inconvenience or am I screwed?

Cheers,

Gordie.

Re: Sony KDL50W656ASU 50-inch Widescreen picture fault

EdwinaU — Sun, 29 Oct 2017 10:12:39 GMT

Hi gordie_bain,

Welcome and thanks for your feedback. We'll pass this on to the team and someone will get back to you.

Thanks,

EdwinaU

Re: Sony KDL50W656ASU 50-inch Widescreen picture fault

Pascale_F — Mon, 30 Oct 2017 12:49:20 GMT

Hi gordie_bain,

You'll need to contact Sony Support about this.

Best wishes,

Pascale_F